Location Customer Service

Innovative Ag Services • Ellsworth, IA • 1d ago

Primary Objective: To provide customer service and accurate accounting functions at the location for the benefit of IAS and its member owners.

Major Accountabilities:

The following duties are typical for this job. These are not to be construed as exclusive or all inclusive.

Report to assigned workplace at time specified; report late arrivals or absences to supervisor prior to start time

Conduct counter sales and process incoming calls in a friendly, courteous manner

Conduct weighing of grain and farm supply products; grading of incoming grain

Make set weekly customer communications by the preference of the farmer either via phone, text, or email to engage customers on product and service offerings across divisions, and track and document call engagement details for each call in the CRM platform

Processing of daily location grain tickets and entry of work orders for feed and agronomy divisions.

Provide marketing assistance to grain customers and information on grain transactions to customers including regular communication with house grain customers to foster business growth by being proficient with grain contracts offered by IAS

Assigned location's grain origination (oubound and inbound phone calls) including answering questions versus just forwarding calls

Process location's grain settlements and direct ship process

Process location's grain contracts, knowing how they work, and educating our customers on the base contracts. If customers have a deeper risk management appetite, referral and connection made to the Grain team.

Process location's 10-day list

Process location's mail (including contracts outgoing)

Scanning/signatures on contracts

Process location's grain bid recording

Complete daily edits of counter and feed invoicing

Complete billing of feed, agronomy, and energy products and services from the location

Inventory control, physical count and accurate billing

Daily deposit of receivables

Processing bill of lading on feed and fertilizer receipts; keep perpetual inventory of feed and fertilizer products

Invoicing for independent truck drivers and trucker payables

Other general adminstrative support for the location as needed

Accept and carry out any other assigned tasks by Location Manager

As a commitment to serving the customer and supporting ongoing business needs, this position may occasionally be required to report to and work for another IAS location or assist in the training of others taking a similar role

Knowledge, Skills, Abilities:

Associate's degree in accounting or office administration or relevant coursework with two years of customer-facing customer service.

Displays a high level of professionalism, initiative, effort, and commitment towards completing assignments with quality, timeliness, and efficiency.

Strong collaborator, abilit to communicate information or ideas effectively in written or oral form.

Ability to organize, deal with change effectively, and work on multiple tasks concurrently.

Microsoft Office Suite programs, including Outlook, Word, and Excel.

Multi-line phone experience.

Strong people skills, good phone etiquette, follows directions, meets deadlines.

Physical Requirements/Environmental Adaptability:

Requires static strength to occasionally lift, push, pull, or carry objects with a minimum weight of 50 pounds. Also flexibility to bend, stretch, twist, or reach with your body, arms, and/or legs. Also trunk strength and ability to use abdominal and lower back muscles to support part of the body repeatedly or continuously over time. Some tasks involve repetitive motion.

Agricultural Environment - Possible exposure to seasonal weather, outdoor conditions, and agriculture products.

Personal Protective Equipment may be required for some tasks.

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