Customer Service Representative- Remote

Sharecare • Jackson, MS • 1d ago

Job Description:

Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform - including benefits navigation, care management, home care resources, health information management, and more - Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com .

Job Summary:

Start Date: Monday March, 2nd 2026

Schedule: Monday - Friday, must be open to any 8-hour shift between the hours of 7am - 9pm CST. This role requires one Saturday shift every 4-6 weeks. Exact shift will be assigned after training.

Pay: $15.50/hour

The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly "routine", but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services.?

Essential Job Functions:

Identify, evaluate and prioritize caller?needs, questions and concerns.?

Formulate plans of resolution and respond?appropriately and efficiently.?

Maintain and restore customer satisfaction and partner with other teams as needed.?

Perform problem analysis, problem determination and recommended resolutions to the?callers in accordance with standard protocol.?

Proactively educate caller on program benefits.?

Meet or exceed established call center metrics, attendance standards and quality levels.?

Use computer tools to accurately process and document information.?

Develop rapport with callers and appropriately adjust communication style.??

Provide accurate information about?Sharecare programs and services.?

Escalate issues internally and follow up on escalated issues.?

Qualifications:

High School Diploma?

Prior experience in a customer?service related?field preferred.?

Great communication skills?

Must be able to multi-task?

General working knowledge of Microsoft Word &?Outlook?

Computer keyboard proficiency?and internet navigation skills?required?

Have the ability to?work effectively with others in a team?environment??

Ability to thrive in a fast-growing always changing?environment?

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.

Similar Jobs

Entry- Level Customer Service Representative - Work from Home

TurboTax • Jackson, MS • 17h ago

Management & Administrative Sponsored

Work from home with TurboTax Product Expert Get paid $18.50 per hour¹ Get a $405 Certification bonus³ Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴ Earn an ad...

17h ago

Go to Apply

Security Officer - Manufacturing Gate

Allied Universal • Crystal Springs, MS • 19h ago

Management & Administrative

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you wil...

19h ago

Go to Apply

Inbound Customer Service Agent - Consumer Relations (Remote)

GE Appliances, a Haier company • Jackson, MS • 19h ago

Management & Administrative

At GE Appliances, a Haier company, we come together to make "good things, for life." As the fastest-growing appliance company in the U.S., we're powered by creators, thinkers and makers who believe that anything is possi...

19h ago

Go to Apply

Data Governance Analyst - Consultant

Intermountain Health • Jackson, MS • 21h ago

Management & Administrative

Job Description: The Consultant level Data Governance Analyst is responsible for designing, developing, and implementing processes related to metadata management, reference data management and data quality monitoring. Th...

21h ago

Go to Apply

Vice President, Vaccines, Anti

Pfizer • Jackson, MS • 1d ago

Management & Administrative

JOB SUMMARY Global Regulatory Sciences (GRS) serves as a strategic leader and catalyst, enabling high-quality, efficient, and innovative, label-focused global development that changes patient lives throughout the product...

1d ago

Go to Apply

Drive with DoorDash - Receive 100% of Customer Tips

DoorDash • Canton, MS • 1d ago

Management & Administrative Sponsored

Why Deliver with DoorDash? DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. Whether you’re looking for a side hustle...

1d ago

Go to Apply