Customer Service Representative

Robert Half • Torrance, CA • 1d ago

Description We are looking for a dedicated Customer Service Representative to join our team in Torrance, California. In this role, you will play a key part in delivering exceptional customer experiences and ensuring satisfaction with our products and services. This position is a contract-to-permanent opportunity, ideal for individuals passionate about providing support and solutions in a fast-paced environment.

Responsibilities:

Represent the company's values and culture in all customer interactions, maintaining a detail-oriented and empathetic demeanor.

Build and sustain positive relationships with customers while addressing their needs and concerns.

Recommend and promote products or services to align with customer preferences and interests.

Accurately record customer details and inquiries in the company's database systems.

Apply technical knowledge to troubleshoot and resolve customer issues effectively.

Handle complaints with tact and care, ensuring customer satisfaction.

Participate in product and skills training sessions, and successfully complete required assessments.

Share relevant feedback and trends with management to improve customer service processes.

Adhere to a flexible work schedule, including occasional weekend shifts and overtime as needed. Requirements

Previous experience in a call center or customer service environment.

Proficiency in troubleshooting technical issues related to products and appliances.

Familiarity with coffee or espresso products and a strong interest in the coffee industry.

Comfortable using technology and navigating databases or systems.

Ability to remain calm under pressure and resolve conflicts effectively.

Bilingual proficiency in Spanish is required.

Strong communication skills and attention to detail.

Reliable attendance and ability to work variable schedules, including weekends

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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