Clinic Administrative Assistant

Sycuan • El Cajon, CA • 5h ago

The ancestors of the Sycuan Band of the Kumeyaay Nation existed many centuries ago as a community of people...a Tribe living together, farming, hunting and fishing to survive.

Much has changed since that time. Today the Sycuan Tribe governs its Reservation, owns and operates a Casino and a Golf Resort, and owns a number of other business ventures in the San Diego Region.

One attribute that remains unchanged, however, is Sycuan's sense of community. Sycuan is more than just a business. Sycuan is a community of people working together toward a common goal. Whether you work in our state-of-the-art Casino, our beautiful Resort, or become a staff member in our Tribal Government division, you will be part of the Sycuan family.

Sycuan Health Center is looking for a friendly, organized professional to be the clinic's first point of contact. This role supports daily operations, assists all departments, manages reception, coordinates vendors and supplies, and upholds patient confidentiality.

Job Purpose:

Working under the direction and supervision of Executive Assistant, the Clinic Administrative Assistant answers phones, works with vendors, proactively problem solves for each department and maintains reception areas. The Clinic Administrative Assistant must perform duties in line with the Health Insurance Portability and Accountability Act (HIPAA). The Clinic Administrative Assistant role requires excellent interpersonal and customer service skills, must be courteous and helpful, and possess the ability to meet and speak with the public as the "first contact" of the clinic while aligning his/her duties with Sycuan Health Center (SHC) values.

Job Duties and Responsibilities:

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

Provides SHC support to all departments and leadership by; retrieving and sorting mail, order office supplies and giveaways, tracks and organizes office supplies for each department, assists with distribution and posting of HR/SHC related communication.

Acknowledges and assists everyone who walks in the door while maintaining eye contact, a smile, and providing a professional greeting. Maintain guest log sheet and issue visitor badges. Visitors to the Clinic can include: Tribal Members, vendors, patients or Sycuan Team members. So utmost confidentiality must be held at all times.

Communicates with patients via phone or in-person to resolve problems and concerns in courteous, professional, and timely manner.

Assists with coordinating meetings meals for all stakeholders including ordering, using a tracker for food/dietary requests, setting up and breaking down meals.

Facilitates Accounts Receivables by coding all incoming invoices, organizing and filing for the Revenue Cycle Coordinator, obtaining Director's approval signature and keeping a check log.

Coordinates and submits facilities' work orders, such as repairs and maintenance requests. Gathers information from requesting department and acts as a liaison. Keeps supervisor informed of office equipment upkeep/maintenance as needed.

Liaison with 3rd party billing company (DT Trak), by scanning EOB's, check payments and implementing NextGen to troubleshoot communications from insurance companies.

Actively provides willingness to help and maintain professional relationships with coworkers.

Provides assistance to all Clinic outreach activities and events that require tables, recruiting volunteers and monitoring tables at the event. This can include but not limited to Sycuan Safety Expo, Sycuan Family Pop-Ups and Sycuan Pow-Wow.

Assists Executive Assistant with designing and ordering giveaways, -event t-shirts, pens, etc. Acts as a lead on coordinating delivery of canopies, tables and chairs for all events.

Supports the Clinic's GSA car maintenance, washing, fueling, mileage and tracking.

As assigned, researches and implements special projects for all SHC departments.

Responsible for having current CPR card.

Attends all staff meetings.

Observes and acknowledges all SHC policies and procedures.

Ensure compliance with policies and procedures related to safe work practices

Uses all appropriate equipment and/or tools to ensure workplace safety

Immediately reports unsafe working conditions

Maintains privacy and security of all patient, employee, and volunteer information and access to such information. Such information is accessed on a need to know basis for business purposes only.

Complies with all regulations regarding corporate integrity and security obligations. Reports unethical, fraudulent or unlawful behavior or activity.

Upholds strict ethical standards.

Performs other duties as needed.

Job Specifications:

Education and Experience:

Essential:

Graduate of approved high school or GED equivalent

Current CPR certification

Desirable:

Previous medical field experience and/or receptionist, data entry experience

Clinic experience

Multi-lingual

Skills and Knowledge:

Essential:

Excellent English oral and written communication skills

Excellent knowledge of medical clinic protocols and HIPPA

Ability to complete forms and documents

Ability to prioritize and perform multiple tasks

Ability to maintain confidentiality

Ability to appear for work at scheduled time

Ability to maintain professionalism and composure

Ability to accept constructive criticism

Ability to provide excellent internal and external customer service

Able to lift/move up to 10 pounds, move from place to place, and stand for long period of time

Ability to do math, organize and prioritize workload, work effectively and efficiently under stress

Ability to supervise, multitask, understand and follow instructions

Ability to proficiently read, write, speak and understand English

Courtesy of others while working in a small office environment

Desirable: N/A

Supervisory/Managerial Accountability:

Direct: None

Indirect: None

If you enjoy being part of a community dedicated to creating a memorable guest experience, we invite you to explore career opportunities with Sycuan and join our winning team!

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