Director of Human Resources - Luxury Hotel | Alila Napa Valley

Hyatt • Napa, CA • 1d ago

Description:

Overview:

At Alila Hotels, a Hyatt Hotels brand, we believe our guests choose our luxury resorts because of our caring and attentive colleagues who deliver efficient service and meaningful, unexpectedly different experiences. At Alila Napa Valley, this philosophy is reflected through thoughtful design, personalized service, and a strong culture of respect, accountability, and care.

Located within walking distance of downtown St. Helena and surrounded by Napa Valley's renowned wineries and experiences, Alila Napa Valley offers a boutique luxury environment that values authenticity, service excellence, and community connection. We are seeking a Director of Human Resources who can foster and sustain a high-performing culture while supporting both operational excellence and colleague well-being.

As a member of the property's Executive Committee, the Director of Human Resources is a highly visible leadership role with exposure to Senior and Corporate leadership. This position is responsible for aligning people strategies with business objectives and service initiatives to support the hotel's operational and financial goals. The Director of Human Resources reports directly to the General Manager and serves as a trusted advisor to the leadership team.

This Role Is a Good Fit If You...

· Operate comfortably as a trusted advisor to the General Manager and Executive Committee

· Bring a strategic, business-minded approach to Human Resources while remaining grounded in day-to-day operations

· Have strong executive presence and can influence, challenge, and support senior leaders with confidence and discretion

· Navigate complex employee relations matters with sound judgment, professionalism, and empathy

· Are experienced in aligning people strategies with operational and financial objectives

· Value culture, engagement, and service excellence as critical drivers of business performance

· Lead with integrity, accountability, and a solutions-oriented mindset in a dynamic hospitality environment

Why Work With Us:

Competitive salary and benefits package

Paid time off from date of hire

Medical, dental, and vision insurance

12 free nights at Hyatt hotels worldwide colleague rates

$1,000 annual wellness/education reimbursement

A unique opportunity to lead in a Forbes-rated luxury setting with a close-knit, passionate team

Be part of a team committed to delivering personalized, elevated service in one of Napa Valley's most serene and sophisticated destinations. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it is career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Responsibilities:

· Lead the strategic and day-to-day operations of the Human Resources function, ensuring alignment with hotel objectives and Hyatt standards

· Develop and implement HR strategies, policies, and procedures that support workforce planning, engagement, and service excellence

· Ensure compliance with all federal, state, and local employment laws, government regulations, and company policies

· Oversee employee relations, compensation, benefits, training, and development programs to support operational needs

· Conduct workforce planning, recruitment strategies, talent development, and succession planning for key roles

· Partner with department leaders to address employee concerns, performance management, and disciplinary matters in a consistent and compliant manner

· Manage risk mitigation efforts, including Workers' Compensation, unemployment claims, and related matters

· Perform compensation analysis and wage surveys to maintain market competitiveness and internal equity

· Coach and counsel leaders and colleagues to uphold Hyatt values, service standards, and performance expectations

· Plan and oversee colleague engagement initiatives, including recognition programs, events, and culture-building activities

· Collaborate closely with Corporate Human Resources and participate in HR networks to share best practices

· Monitor HR metrics and analytics to inform decision-making and continuous improvement

· Lead change management efforts related to organizational transitions, policy updates, or business needs

· Ensure effective use and maintenance of HR technology systems, including HRIS and payroll-related tools

Qualifications:

· Minimum of 6 years of progressive Human Resources experience; hospitality experience strongly preferred

· Hyatt experience and/or hotel opening or pre-opening experience strongly desired

· Proven ability to lead in a service-driven, fast-paced hospitality environment

· Strong leadership presence with the ability to influence, coach, and partner with senior leaders

· High energy, entrepreneurial mindset with a hands-on, solutions-oriented approach

· Excellent written and verbal communication skills in English

· Spanish language skills strongly preferred

· Proficiency in Microsoft Word and Excel; HRIS experience required

· Strong organizational, interpersonal, and administrative skills with attention to detail

Physical Requirements:

· Ability to move throughout the property, including standing and walking for extended periods

· Ability to sit for extended periods while performing administrative and computer-based work

· Ability to occasionally lift or carry up to 25 pounds

· Availability to work flexible hours as needed to support operational and colleague needs

Primary Location: US-CA-Napa

Organization: Alila Napa Valley

Pay Basis: Yearly

Job Level: Full-time

Job: Human Resources

Req ID: NAP002001

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Hyatt

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