Medical Front Office - Patient Service Specialist

Select Medical • Los Angeles, CA • 3h ago

Overview

Los Angeles, California

Looking for a friendly and outgoing person to perform front office duties and be the first point of contact for patients needing Physical Therapy services. The front office handles phones, scheduling, insurance verification and running end of day reports. We prefer someone with experience but will train a fast learner who has the right personality to help patients and fit in with the current team. Day and hours are flexible but prefer someone who is available as early as 7am or as late as 6pm.

Job Description

When patients enter our centers we want them to have an exceptional experience - starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and phone, manage patient payments and utilize multiple computer programs. Don't underestimate the impact you can make on every patient's care experience, even before they leave the waiting room.

Schedule:

Center Location: 5757 Wilshire Blvd, Suite 460 Los Angeles CA 90036

Type of Employment: Part Time

Hours: Weekdays

Compensation: $21.00 - $23.00/hour based on experience

Responsibilities

We are actively seeking candidates who are adaptable and flexible, patient-centric, exceptional communicators, detail-oriented and team players.In this role, typical responsibilities include the following:

Greet new and existing patients as they arrive, register new patients and provide information about what to expect during their visit

Schedule patient appointments in person or over the phone

Regular communication with parties including, but not limited to: attorney offices, insurance companies, translation companies, market operational leaders and business development team

Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Provide patients with pertinent information about their next appointment as they check out

Respond to requests for information from patients, providers, and coworkers

Qualifications

Minimum Qualifications:

High School Diploma or GED required

1 Year of Medical Office Experience

Insurance Verification Experience

Preferred Qualifications:

1 Year of Front Desk Experience

Physical Requirements:

Ability to walk, stand, bend, and reach consistently throughout a work day/shift

Appropriate manual dexterity to enable typing (including10-key) throughout a work day/shift

Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics

Ability to carry office supplies up to 10lbs

Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction

Ability to speak and hear sufficiently to understand and give directions

Additional Data

Go Anywhere with Us! 1900 centers in 39 states offering internal movement

Equal Opportunity Employer/including Disabled/Veterans

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Job ID 355981

Experience (Years) 0

Category Administrative - Administrative Services

Street Address 5757 Wilshire Boulevard, Suite 460

Min USD $21.00/Yr.

Max USD $23.00/Yr.

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