Information Technology Generalist Administrator 1
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Information Technology Generalist Administrator 1
Salary
$77,379.00 - $117,497.00 Annually
Location
Dauphin County, PA
Job Type
Civil Service Permanent Full-Time
Job Number
CSSC-2025-39568-01544
Department
Executive Offices
Division
EX OA PS ITDC Sltns Mgmt Div
Opening Date
01/21/2026
Closing Date
2/3/2026 11:59 PM Eastern
Job Code
01544
Position Number
00257934
Union
Non-Union
Bargaining Unit
A3
Pay Group
ST09
Bureau / Division Code
00081230
Worksite Address
1920 Technology Parkway
City
Mechanicsburg, Pennsylvania
Zip Code
17050
Contact Name
Brittany Bradford
Contact Email
bbradford@pa.gov
Bureau / Division
Office of Administration, Public Service Information Technology Delivery Center - Solutions Management Division
Description
Benefits
Questions
THE POSITION
Are you interested in developing custom solutions using Microsoft Power Apps and Power Automate to streamline workflows, automate business processes, and modernize legacy applications? If so, take the next step in your career with the Public Safety IT Delivery Center as an Information Technology Generalist Administrator 1. This position allows you to utilize your specialized skill set to provide support to the Public Safety Delivery Center's (PSDC) SharePoint Development, Test, and Production environments, involving installation, configuration, administration, and security management. Unleash your potential with our dynamic team of professionals!
DESCRIPTION OF WORK
As an IT Generalist Administrator 1, you will serve as the SharePoint administrator and developer for the PSDC, where you will be maintaining and enhancing multiple SharePoint environments. Work involves installing and upgrading SharePoint farms, configuring web applications and site collections, as well as managing system security, service packs, and cumulative updates. You will have the opportunity to troubleshoot technical issues, support content administrators, and ensure all PSDC SharePoint environments operate efficiently and securely. Within this role, you will also serve as a hands-on administrator for PSDC agency portals, such as the PSP iNet and the DOC (Department of Corrections), PBPP ( Pennsylvania Board of Probation & Parole), and PCCD (Pennsylvania Commission on Crime and Delinquency) intranet sites. This involves designing, developing, and maintaining agency portals in compliance with OA standards; re-engineering legacy applications into Power Platform solutions; and collaborating with Pennsylvania Interactive (PAI) and agency Communications Offices on site design, navigation, accessibility, and taxonomy. Additional responsibilities include:
Developing applications and automation solutions using Power Apps, Power Automate, and PowerShell scripting
Providing technical consultation and training to agency personnel
Monitoring on-premises and cloud environments
Participating in modernization and continuity of government initiatives
Apply today to play a key role in PSDC's digital transformation efforts by advancing cloud-based collaboration, low-code application development, and process automation across supported agencies!
Interested in learning more? Additional details regarding this position can be found in the position description. (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=00257934)
Work Schedule and Additional Information:
Full-time employment
Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 30-minute lunch.
Telework: You may have the opportunity to work from home (telework) part-time, up to 3 days per week (Wednesday, Thursday, and Friday). In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Mechanicsburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
One year as an Information Technology Generalist 2, Applications Developer 2, Database Analyst, Information Security Specialist 1, or Network Specialist 2;or
Five years of information technology experience that includes two years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services;or
Three years of information technology experience that includes two years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services, and an associate's degree in any information technology field;or
One year of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services, and a bachelor's degree in any information technology field;or
An equivalent combination of experience and training.
Other Requirements:
This particular position also requires two or more years of full-time professional experience with Microsoft SharePoint SE Administration.
This particular position also requires two or more years of full-time professional experience with Windows Server and IIS Administration.
T his particular position also requires two or more years of full-time professional experience with Microsoft Power Platform (e.g., Power Apps, Power Automate).
You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.
You must be able to perform essential job functions.
Legal Requirements:
You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.
How to Apply:
Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/testonce for this posting.
Your results will be provided via email.
Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !
See the total value of your benefits package by exploring ourbenefits calculator.
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.
*Eligibility rules apply.
01
Selective Certification: Do you possess two or more years of full-time professional experience with Microsoft SharePoint SE Administration?
Yes
No
02
If you indicated YES to the question above, please describe the details of the experience you possess. Please be sure to address the items listed below in your response. The claimed experience must also be provided within the experience section of your application. If you indicated NO to the question above, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The specific duties you performed related to your experience with Microsoft SharePoint SE Administration
Your level of responsibility
03
Selective Certification: Do you possess two or more years of full-time professional experience with Windows Server and IIS Administration?
Yes
No
04
If you indicated YES to the question above, please describe the details of the experience you possess. Please be sure to address the items listed below in your response. The claimed experience must also be provided within the experience section of your application. If you indicated NO to the question above, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The specific duties you performed related to your experience with Windows Server and IIS Administration
Your level of responsibility
05
Selective Certification: Do you possess two or more years of full-time professional experience with Microsoft Power Platform (e.g., Power Apps, Power Automate)?
Yes
No
06
If you indicated YES to the question above, please describe the details of the experience you possess. Please be sure to address the items listed below in your response. The claimed experience must also be provided within the experience section of your application. If you indicated NO to the question above, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The specific duties you performed related to your experience with Microsoft Power Platform (e.g., Power Apps, Power Automate)
Your level of responsibility
07
Do you have one or more years of experience as an Information Technology Generalist 2 while employed by the Commonwealth of Pennsylvania?
Yes
No
08
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
09
Do you have one or more years of experience as an Applications Developer 2 while employed by the Commonwealth of Pennsylvania?
Yes
No
10
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
11
Do you have one or more years of experience as a Database Analyst while employed by the Commonwealth of Pennsylvania?
Yes
No
12
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
13
Do you have one or more years of experience as an Information Security Specialist 1 while employed by the Commonwealth of Pennsylvania?
Yes
No
14
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
15
Do you have one or more years of experience as a Network Specialist 2 while employed by the Commonwealth of Pennsylvania?
Yes
No
16
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
17
How many years of full-time technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services do you possess?
2 or more years
1 to less than 2 years
Less than 1 year
No experience
18
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
19
Do you possess any graduate education in an Information Technology field? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If you answer "Yes" to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.org ("www.naces.org"target=_blank") and clicking the Evaluation Services Link.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
Yes
No
20
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .
Yes
21
WORK BEHAVIOR 1 - PROJECT MANAGEMENT
Plans and coordinates business process redesigns through interviews, walk-throughs, and flowchart activities and by monitoring current industry developments. Determines the job study scope, creates project schedule, identifies risks, and defines individual roles and responsibilities to ensure adherence to project plan.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience planning and coordinating studies and projects, and obtaining information from involved parties needed for project completion.
B. I have experience coordinating studies and projects. I was responsible for obtaining information from involved parties; however, someone else initially planned the project in which I was involved.
C. I have successfully completed college-level coursework related to project management, project planning and implementation, strategic planning.
D. I have NO experience or coursework related to this work behavior.
22
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to project management.
Your level of responsibility.
23
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
24
WORK BEHAVIOR 2 - APPLICATION DEVELOPMENT
Develops or customizes and tests application interfaces to support users. Develops detailed functional or technical specifications for interface customizations, modifications, or workflow development based on business requirements. Writes code for update statements, modules, and programs as required. Makes recommendations if standard solutions are appropriate or if customizations are needed or feasible.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience developing and customizing new and existing application systems to support users. I was responsible for testing applications to identify and resolve any performance or workflow issues.
B. I have experience customizing existing application systems to support users and testing applications to identify and resolve any performance or workflow issues. Someone else was responsible for developing the initial application system.
C. I have successfully completed college-level coursework related to application development.
D. I have NO experience or coursework related to this work behavior.
25
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to application development.
Your level of responsibility.
26
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
27
WORK BEHAVIOR 3 - APPLICATION MONITORING AND OPTIMIZATION
Monitors and maintains scheduled interfaces, new or existing application customizations, unit and system test documents, and user acceptance test scripts. Performs regression testing and monitors the integration and interaction of the system with other related components. Analyzes application performance and makes recommendations for program tuning and job scheduling. Researches technology developments and informs management of potential impacts to current systems.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience monitoring and evaluating application performance. I was responsible for performing regression testing and taking corrective action.
B. I have experience monitoring and evaluating application performance. I took corrective action based on the regression testing performed by someone else.
C. I have successfully completed college-level coursework related to application optimization, application performance management, or performance tuning and optimization.
D. I have NO experience or coursework related to this work behavior.
28
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to application monitoring and optimization.
Your level of responsibility.
29
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
30
WORK BEHAVIOR 4 - TECHNICAL ASSISTANCE
Troubleshoots and resolves application issues. Responds to escalated incidents by diagnosing and troubleshooting issues and works with end users and service providers to resolve issues. Provides guidance to users, managers, and other information technology professionals in application planning, design, implementation, operation, security, and quality assurance.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience troubleshooting and resolving application issues. I was responsible for resolving all levels of technical questions and issues. I was the escalation point for complex issues referred by lower-level technicians.
B. I have experience troubleshooting and resolving application issues. I was responsible for resolving routine questions and issues but referred more complex technical issues to a higher-level technician for resolution.
C. I have successfully completed college-level coursework related to application troubleshooting.
D. I have NO experience or coursework related to this work behavior.
31
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to the technical assistance you provided.
Your level of responsibility.
32
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
33
WORK BEHAVIOR 5 - SECURITY
Follows established standards to ensure adherence with established security policies. Processes all security requests for access to application systems, determines user roles, and coordinates security requirements with other IT areas. Researches current security solutions and informs management of emerging technologies.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience configuring user roles and processing security requests for access to application systems.
B. I have experience processing security requests for access to application systems based on user roles that someone else configured.
C. I have successfully completed college-level coursework related to information technology security.
D. I have NO experience or coursework related to this work behavior.
34
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to security.
Your level of responsibility.
35
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
36
WORK BEHAVIOR 6 - WRITTEN COMMUNICATION
Prepares written, technical, or narrative documents such as status reports, implementation plans, testing script materials, and user acceptance documents and plans, which identify progress and/or deviations from objectives. Authors narrative and analytical reports that convey application effectiveness in meeting business requirements.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience preparing written, technical, or narrative documents such as status reports, requirements and design documents, testing script materials, and user acceptance documents and plans. I was responsible for the final document that conveyed customized information to the intended recipients.
B. I have experience preparing written, technical, or narrative documents such as status reports, requirements and design documents, testing script materials, and user acceptance documents and plans. I was responsible for compiling a portion of the document, but someone else was responsible for the final version that conveyed customized information to the intended recipients.
C. I have successfully completed college-level coursework related to business writing, technical writing, English composition, journalism, or communications.
D. I have NO experience or coursework related to this work behavior.
37
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to written communication.
The @types of documents you prepared.
Your level of responsibility.
38
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
Required Question
Employer
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website
http://www.employment.pa.gov
