At Gilead, we're creating a healthier world for all people. For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer - working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world's biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
Every member of Gilead's team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we're looking for the next wave of passionate and ambitious people ready to make a direct impact.
We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.
Job Description
At Gilead our pursuit of a healthier world for all people has yielded a cure for hepatitis C, revolutionary improvements in HIV treatment and prevention as well as advancements in therapies for viral and inflammatory diseases and certain cancers.
We set and achieve bold ambitions in our fight against the world's most devastating diseases, united in our commitment to confronting the largest public health challenges of our day and improving the lives of patients for generations to come.
Reporting to the Executive Director of Global Medical Affairs Technology, this individual will be responsible for driving delivery of Medical Information technologies and platforms that support end to end inquiry intake, case management, fulfillment, and performance measurement. This leader partners closely with Medical Information, Medical Affairs Excellence, Medical Affairs Affiliate leaders, Global Medical Strategy and Operations, call center partners, and IT to implement scalable, compliant, and efficient systems.
This role advises internal stakeholders on how to enable Medical Information capabilities through enterprise platforms, optimized process flows, and data driven insights. Key to success is aligning systems to service level expectations, regulatory requirements, and operational metrics while continuously adapting solutions to evolving Medical Affairs and Medical Information needs. The role operates in a highly matrixed environment and cultivates strong tool advocacy with senior leadership.
While system responsibilities may evolve, the initial focus is on Medical Information and inquiry management platforms such as Veeva Med Inquiry, Veeva Vault, MedDocs, and related call center and case management technologies.
Responsibilities include but are not limited to:
Lead the implementation, enhancement, and ongoing support of Medical Information systems that enable inquiry intake, triage, response development, fulfillment, and case closure across channels including call centers, digital, and field initiated requests.
Own and maintain the product roadmap for assigned Medical Information platforms by leading internal demand intake, external benchmarking, and technical evaluations in partnership with the Executive Director of Medical Affairs Technology.
Partner with Medical Information, Medical Affairs, Medical Excellence, Medical Governance, and call center stakeholders to gather, document, and translate business requirements into scalable system solutions and optimized process flows.
Design and refine end to end Medical Information workflows including case routing, prioritization, SLA management, escalation paths, and audit readiness within compliant system configurations.
Support system maturity by standardizing delivery templates, operating models, reporting frameworks, and governance processes across regions and affiliates based on business needs.
Provide program and project leadership by managing scope, timelines, dependencies, testing, validation, communication, and risk for the assigned Medical Information technology portfolio.
Lead complex system implementations and enhancements with broad scope and high impact, ensuring alignment to business objectives, regulatory expectations, and budget while providing regular status reporting to the Executive Director of Medical Affairs Technology.
Serve as the subject matter expert for assigned Medical Information platforms, educating stakeholders on system capabilities and identifying opportunities to improve efficiency, quality, and insight generation.
Balance platform considerations such as performance, scalability, data integrity, integration, and cost with business needs including speed to delivery, usability, and evolving functional requirements.
Establish and maintain strong cross functional working relationships and communication models with Medical Information operations, affiliates, vendors, IT, and governance bodies.
Contribute to and advise on global governance, standards, SOPs, and validation approaches for Medical Information systems and capabilities.
Balance long term platform vision with near term delivery, making informed decisions on investment, enhancement, and sustainment to support Medical Information outcomes.
Knowledge, Experience and Skills:
BS or BA degree with 8 or more years of experience or MS or MA degree with 6 or more years of experience
3 to 5 years of experience in product management, CRM, Medical Information systems, analytics, or technology modernization, including requirements definition and execution
Hands on experience implementing, administering, or enhancing Medical Information or inquiry management platforms such as Veeva Med Inquiry, Salesforce and have worked with ancillary platforms like Veeva MedComms, or similar systems preferred
Experience supporting or integrating Medical Information call center operations, including case workflows, SLAs, reporting, and vendor coordination
Experience translating business needs into system requirements, user stories, and delivery plans across cross functional teams
Experience implementing or upgrading enterprise platforms, including data integrations, reporting, and emerging capabilities such as AI enabled triage or analytics
Global or in market Pharma or Biopharma experience preferred
Demonstrated experience leading programs from concept through execution, validation, and sustainment
Strong communication skills with the ability to explain complex systems and processes clearly to diverse audiences
Demonstrated ability to drive change management and adoption for regulated systems
Strong relationship building skills with senior leaders and cross functional partners
Highly organized with strong attention to detail, accuracy, and clarity
Uncompromising ethical standards and conduct
Ability to motivate teams and foster collaboration across functions and geographies
Location
This is a site based role in Foster City, CA at our global headquarters.
People Leader Accountabilities:
Create Inclusion - knowing the business value of diverse teams, modeling inclusion, and embedding the value of diversity in the way they manage their teams.
Develop Talent - understand the skills, experience, aspirations and potential of their employees and coach them on current performance and future potential. They ensure employees are receiving the feedback and insight needed to grow, develop and realize their purpose.
Empower Teams - connect the team to the organization by aligning goals, purpose, and organizational objectives, and holding them to account. They provide the support needed to remove barriers and connect their team to the broader ecosystem.
The salary range for this position is: $169,320.00 - $219,120.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans*.
For additional benefits information, visit:
https://www.gilead.com/careers/compensation-benefits-and-wellbeing
Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.
For jobs in the United States:
Gilead Sciences Inc. is committed to providing equal employment opportunities to all employees and applicants for employment, and is dedicated to fostering an inclusive work environment comprised of diverse perspectives, backgrounds, and experiences. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, sex, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact ApplicantAccommodations@gilead.com for assistance.
For more information about equal employment opportunity protections, please view the 'Know Your Rights' (https://www.eeoc.gov/employers/eeo-law-poster) poster.
NOTICE: EMPLOYEE POLYGRAPH PROTECTION ACT (http://www.dol.gov/whd/regs/compliance/posters/eppac.pdf)
YOUR RIGHTS UNDER THE FAMILY AND MEDICAL LEAVE ACT
Gilead Sciences will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, (c) consistent with the legal duty to furnish information; or (d) otherwise protected by law.
Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.
Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.
For Current Gilead Employees and Contractors:
Please apply via the Internal Career Opportunities portal in Workday.
Gilead Sciences, Inc. is a biopharmaceutical company that has pursued and achieved breakthroughs in medicine for more than three decades, with the goal of creating a healthier world for all people. The company is committed to advancing innovative medicines to prevent and treat life-threatening diseases, including HIV, viral hepatitis and cancer. Gilead operates in more than 35 countries worldwide, with headquarters in Foster City, California.
