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Customer Service Lead

Performance Food Group • Fairfield, OH • 6h ago

136437BR

Job Title:

Location:

Performance Ellenbee (0790)

Job Description:

We Deliver the Goods:

Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more

Growth opportunities performing essential work to support America's food distribution system

Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Purpose:

Responsible for overseeing customer service team assisting customers with order entries and inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems of a complex nature and deal with a variety of variables in situations where standardization may not exist. Trains new customer service representatives. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.

Responsibilities may include, but not limited to :

Coordinate and oversee the input of customer orders, credits and invoicing and ensure accuracy; back up as needed.

Assist customer service representatives with difficult or complex customer orders and problems, vendors and department interactions.

Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.

Lead and train new customer service representatives; facilitate and / or schedule training and Customer Service meetings.

Develop spreadsheet reports as requested by the Manager, Customer Service.

Answer questions and assist co-workers with computer problems / questions, word processing and spreadsheet applications.

Administrative support such as typing documents for sales department.

Performs other related duties as assigned.

Req Number:

136437BR

Address Line 1:

3765 Port Union Road

Job Location:

Fairfield, Ohio (OH)

Shift:

1st Shift

Full Time / Part Time:

Full Time

EEO Statement:

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy (http://pfgc.com/Policy) ; (2) the "EEO is the Law" poster (http://pfgc.com/Poster) and supplement (http://pfgc.com/Supplement) ; and (3) the Pay Transparency Policy Statement (http://pfgc.com/PayTransparency) .

Required Qualifications:

High School Diploma/GED or Equivalent Experience

1 - 2 Years experience customer service, call center and / or related area.

Division:

Performance Foodservice

Job Category:

Sales

Preferred Qualifications:

High School Diploma/GED or Equivalent Experience

Minimum two (2) years of experience working in a customer service call center and / or related area within the foodservice industry. Lead responsibilities preferred.

Bilingual (English/Spanish)

Prior experience working with Power Enterprise systems and Microsoft Office products.

State:

Ohio

Company Description:

Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers - providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.

Benefits:

Click Here for Benefits Information (https://pfgc.com/Careers.aspx#benefits)

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