International Account Manager

Carter's/OshKosh • New York, NY • 1h ago

Serving the needs of all families with young children, Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

How you'll make an impact:

The Skip Hop International Account Manager will lead partnerships across global markets, overseeing diverse business models. In addition to account management, this role drives business development and strategy, partnering with internal and external counterparts to unlock growth opportunities and ensure the long-term success of Skip Hop internationally.

This role typically reports into the Vice President of Sales and is based in our NYC office on-site 3 days/week.

40%: Account Management & Relationship Building

Serve as an Account Manager, guiding cross-functional communication and surfacing key topics

Coordinate cross-functional efforts with Operations, Credit, Planning, and Merchandising teams on day-to-day topics

Build and nurture strong relationships with assigned customers, serving as their primary point of contact not only for day-to-day needs but also as a trusted strategic partner. Act as a reliable voice they turn to for guidance, long-term planning, and business growth opportunities.

Prepare and present sell-in of assortment collections to customers via virtual or in-person product presentations

Deliver product knowledge, visual merchandising, and assortment training both virtually and in markets

Serve as the subject matter expert for the accounts and competitive landscape in the territory

Ensure alignment across departments to support partner success and business goals

Collaborate with international and domestic counterparts to share best practices and drive brand standards

Support the planning and coordination of International Sales meetings (content, logistics, communications)

Communicate with external accounts regarding contract agreements, extensions, and compliance issues

30%: Business Development & Strategic Partnerships

Lead Business Development initiatives

Conduct market due diligence to identify strategic partners

Assess new market opportunities, including key retailers and competitive landscape

Develop and implement pricing strategies tailored to each market

Negotiate partnership terms in collaboration with leadership, including contracts, minimums, store opening plans, and business models

20%: Sales Operations & Performance Management

Responsible for uploading customer sales orders and overall management of order files

Own and maintain forward looking customer sales plans and budgets

Partner closely with the supply chain organization to ensure timely shipment of all open orders

Analyze business performance and sales trends on a weekly/monthly basis to determine if adjustments need to be made to bookings, shipments, or sales plans

Quarterly review of customer open-to-buy (OTB) plans and monthly inventory levels review to ensure healthy levels of stock

Manage the Skip Hop business in assigned region to meet or exceed revenue and profitability goals

10%: Partner Onboarding & Launch Execution

Manage end-to-end onboarding of new partners

Collaborate on new store openings and launch marketing campaigns

Co-develop first-year inventory plans to ensure optimal assortment and sell-through

Train partners on buying tools, product assortment, and seasonal calendars

Set up partners across all internal systems and platforms

Coordinate financial reviews and establish commercial terms

Ensure clear understanding of shipment processes, reporting requirements, and communication protocols

We'd Love to hear from you if:

Must have:

5-7 years' experience in Sales (wholesale apparel, baby-gear, toys, cpg preferred)

3-5 years' experience working with International Distributors/Licensees

Knowledge of internal business models

Strong analytical and project management skills

Ability to deal with ambiguity and operate in a fast-paced retail environment

Strong collaboration with internal and external partners

Excellent written and verbal communication skills

Strong computer skills in MS Excel, Word, and PowerPoint

Strong leadership skills with the ability to grow talent

Bachelor's degree required

Preferred skills and experience:

Foreign language experience a plus

Baby industry or consumer goods experience preferred

Make a career at Carter's:

Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter's University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.

NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

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