Admin Asst I, Registrar's Office

Bridgewater State University • Bridgewater, MA • 20h ago

SUMMARY: The Administrative Assistant provides essential support to
students, faculty, & staff on all matters related to Registrar?s Office
functions including but not limited to: registration
(dropping/adding/withdrawing from a course), transcripts, enrollment
verifications, address & name changes, as well as program change
inquiries. The ideal candidate will be detail-oriented, highly
organized, and committed to fostering an environment of service
excellence. This position is eligible for hybrid/remote work following
BSU remote work policy.. Subject to change according to institutional
needs. This is an AFSCME unit position and is subject to the terms of
that union agreement. \$2,068.95 bi-weekly (Grade 15 Step 1)
REQUIREMENTS/QUALIFICATIONS: Applicants must have at least (A) two years
of full-time, or equivalent part-time, experience in office management,
office administration, business administration or business management,
the major duties of which included one or more of the following
functions: purchasing, personnel management, budgeting, accounting,
records management, work simplification, grants management, contract
administration or program management, (B) any equivalent combination of
the required experience and the substitutions below: An Associates or
higher degree with a major other than in business administration,
business management or public administration may be substituted for a
maximum of one year of the required experience. Answers phone inquiries
and provide excellent customer service Help oversee the registration
email shared mailbox to respond to inquiries from students, faculty, and
other BSU community members Troubleshoot student registration issues at
New Student/Transfer Orientation Process program changes submitted by
students to update their program of study Provides customer service for
students, faculty and staff; processes registrations, withdrawals,
transcript requests, enrollment verifications; serves at the front
counter as necessary, etc. Serve as the backup to transcript requests,
enrollment verifications, address changes, & name changes Assist with
data integrity clean up related to ongoing and end of term processes
Maintain and update documentation specific to core duties Scans
documents into BDMS for electronic records retention and maintenance
Evaluates office policies, processes and procedures, making suggestions
for an improved student experience and providing more automated services
Assists students or directs students to other services provided at
Bridgewater State University: Financial Aid, Student Accounts, Academic
Achievement Center, Admissions, etc. Experience working in a student
services setting Experience with Banner or similar student information
system Understanding of FERPA Regulations Posting Number: S01301P

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