Wyndham Hotels & Resorts is now seeking a Director, Franchise Operations - Florida to join our team at the Remote in the United States location in Remote, Remote.
Why Wyndham?
By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You'll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you'll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can't wait to welcome you!
The Role
The Director of Franchise Operations supports the overall mission of the Franchise Operations team by nurturing relationships with owners by understanding their individual goals and needs while recognizing every hotel is unique. The DFO optimizes owners' performance by delivering innovative solutions and relevant resources using our experience and network across the organization.
What you'll do
Owner Involvement and Customer Relationships
Compel owner involvement to achieve performance goals and drive franchisee satisfaction by embracing an Owner First mindset that directly aligns with our Count on Me service culture values: Being Responsive, Being Respectful and Delivering a Great Experience.
Develop trusted relationships with external customers in order to educate, motivate and influence adoption of tools and resources to elevate performance.
Execute a Portfolio Management strategy that improves overall performance through consistent communication, contact and touchpoints with hotels and owners.
Requires 90% travel with flexible work schedule.
Respond to one off requests from the business that are property specific within in indicated SLA (Service Level Agreement).
Execution and Strategy
Execute Wyndham Hotels and Resorts initiatives, projects, and related tasks.
Analyze data to develop and execute strategies to expand revenue generation opportunities, drive growth and performance while improving quality performance and increasing customer satisfaction with each hotel.
Drive NRG through retention and development opportunities.
Collaboration and Accountability
Collaborate with internal stakeholders.
Provide accountability to the organization through documentation, follow up and system reporting.
Performance and Development
Achieve annual service, performance and KPI goals in order to impact WHR profitability.
Take ownership of personal and professional development.
Project a positive image and promote the value of WHR.
You'll be successful if you have
Skilled at analyzing and organizing data consistently to execute meaningful messages during franchisee onsite and virtual visits to deliver region strategies.
Proficient influencing skills to achieve operational results and owner engagement.
Strong decision-making and problem-solving skills.
Excellent verbal and written communication skills.
Ability to convey complex information clearly to various stakeholders.
Fluent understanding of existing WHR tools & resources and able to leverage them for the benefit of the hotel/owner.
Builds on existing internal relationships and trust & provides feedback/solutions to leadership on hotel/owner needs & challenges.
Fluent in ability to manage conflict and difficult conversations.
Expert in independently prioritizing, organizing and managing time effectively.
Required Qualifications/Experience
6 to 8 years of progressive experience in a hotel or a related field required, preferably, property and corporate management experience.
4-year college degree in business administration, management, or a related field.
3-5 years of multi-property experience.
3-5 years experience in leadership positions, managing teams, and overseeing multiple franchises.
3-5 years of Wyndham Operations experience, preferred.
Industry certifications.
Proficient in Microsoft Suite (i.e., Office, Word, PowerPoint, Excel etc.)
Company Overview
Wyndham Hotels & Resorts is the world's largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company's mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands-think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8-Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.
Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer.
Job Location: Remote in the United States, Remote, Remote, Remote 00000
Employment Status: Full-time
Compensation & Benefits
For U.S. based positions only, the expected pay range for this position is $95,000 - $115,000 annually.
Wyndham Hotels & Resorts carefully considers a wide range of factors when determining compensation such as work location, background, experience, and performance. Compensation decisions are dependent on the facts and circumstances of each case.
In addition to the base pay, this role is eligible to receive an incentive payment pursuant to the DFO Incentive Plan with a 20% annual target, subject to the terms of the Plan.
Wyndham Hotels & Resorts is committed to attracting, motivating, and retaining talented team members who align with our company's core values. We are proud to reward our full-time team members with comprehensive benefit programs and resources which include:
Health insurance with HSA and FSA options
Dental insurance
Vision insurance
Life/AD&D insurance
Short- and Long-Term Disability coverage
401(k) with generous company match
Vacation time- Accrue 2.692 hours of paid vacation per week
Paid holidays- 11 Core Scheduled Paid Holidays with potential additional paid days off as business operations and the calendar permit (e.g. in 2026, there is an additional 7 days of paid company closure).
Paid sick leave accrued as state and local laws require
Additional paid time off in the form of one volunteer day, bereavement time, as well as jury duty time.
Participation in any of the benefit plans and programs made available to team members is subject to satisfaction of eligibility requirements. More information can be found on Our Benefits (https://careers.wyndhamhotels.com/content/Our-Benefits/?locale=en_US) Page. Wyndham Hotels & Resorts reserves the right to amend or terminate any benefit plan or program at any time in accordance with applicable law.
We are accepting applications for this position through 03/01/2026.
