SAP Sales and Service Cloud Consultant

Deloitte • Cleveland, OH • 1h ago

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Recruiting for this role ends on 30 th April, 2026.

Work you'll do

As a Functional Consultant at Deloitte Digital, get ready to tackle numerous mission-critical company directives. Our team takes on the challenge of designing, developing, and re-engineering highly complex application components and integrating software packages using various tools. You will use a mix of consultative skills, business knowledge, and technical expertise to effectively integrate packaged technology into our clients' business environment and achieve business results.

You will

Help define system and integration architecture, technical requirements, and functional designs (including Business blueprint, flow mapping and business requirements analysis).

Create functional designs, process flows, configuration specs, test cases, prototyping test planning and execution, training coordination, and documentation of operational support procedures.

Work with the client supporting Discovery & Explore workshops to understand as-is current state, business pain points and confirm business requirements.

Build the required CRM functionality within SAP Sales Cloud and SAP Service Cloud environment (aka Cloud for Customer, C4C) to meet the client's requirements.

Good understanding of SAP Field Service Management (FSM) Cloud and SAP Configure Price Quote (CPQ) Cloud functionality to meet client's end to end CX requirements.

Help clients define forward-looking business strategies related to digital transformations.

Advise on capabilities and solutions of the SAP CX/CRM portfolio for sales automation and customer service processes, and implementation roadmaps.

Configure the solution and work with the Development team to design, build, test and deliver identified development objects.

The team

Deloitte's Advertising, Marketing & Commerce team creates content and experiences that inspire action. We design and implement technology platforms for personalized marketing across all digital touchpoints, specializing in customer-centric B2B and B2C solutions. Our in-house agency engages customers throughout their journey, working on projects like AdTech, MarTech, campaign automation, CRM, and lead-to-loyalty orchestration. Join us to drive impactful customer interactions and business growth.

Qualifications

Required

3+ years of experience in SAP CX implementations in Sales & Service transformations using SAP Sales and Service Cloud V1 / V2 and SAP BTP Build;

3+ years of experience in SAP Sales Cloud & Service Cloud functional and technical configuration & setup including CTI integration;

3+ years of experience in 'Lead to Cash' and 'Customer Service to Field Service' processes;

Some experience in SAP FSM and SAP CPQ Cloud solutions

Ability to travel up to 50%, on average, based on the work you do and the clients and industries/sectors you serve

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Preferred

Experience in SAP Field Service Management (FSM) Cloud

Experience in SAP CPQ 2.0

Experience in SAP OTC - Sales and Distribution

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $84,400 to $155,400 .

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

DCLive

C&M_US

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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