Systems Program Manager, Global Operations Systems

Meta • Austin, TX • 4h ago

Summary:

Global Operations (GO) Systems is a horizontal team serving GO accountable for delivery of systems and tooling strategies. GO Systems combines expertise in our products with operational, analytical, and technical skills to design and manage scalable processes. This work is enabled by a team of Systems Program Managers accountable for delivery across one of the following categories of jobs to be done: workflow design and management, workflow execution (production), and implementing tooling changes into Operations.

Required Skills:

Systems Program Manager, Global Operations Systems Responsibilities:

Systems Program Managers within GO Systems contribute to advancing GO's tooling strategies across three categories of jobs to be done:

Workflow Design and Management: GO Systems is responsible for defining, building, and maintaining repeatable, sustainable processes that support GO's tooling ecosystem (e.g., roadmapping, bug management, vendor insights)

Workflow Execution / Production: GO Systems executes its internal workflows utilizing a combination of FTE and Vendor resources

Implementing Tooling Changes into Operations: GO Systems facilitates significant tooling changes within GO's ecosystem, with support including scope and design of technical solutions, project / program management, acceptance and experimental testing, training users on new tooling solutions, and providing opinion as GO's tooling subject matter experts

Systems Program Managers meet these responsibilities by exercising the following foundational skillsets:

Program Management: A primary job to be done for GO Systems is implementing tooling changes into operations. Awareness and experience with program and project management best practices is essential to delivering technically sound solutions at scale for Operations

Cross-Functional Partner Engagement: GO Systems serves an important role in balancing the business needs of Operations with the priorities of Meta's various product teams. Systems Program Managers are regularly called upon to problem solve, prioritize, and inform business decisions happening in both Product and Operations

Owning a program charter for AI transformation, ensuring rapid prototyping, testing, and deployment of AI-driven solutions that address current and emerging business needs

Identifying, scoping, and prioritizing high-impact opportunities for automation and AI enablement across Operations teams, balancing immediate operational needs with long-term strategic goals

Establishing and tracking success metrics for transformation programs, using data-driven insights to measure adoption, efficiency gains, and business impact

Serving as a subject matter expert and thought leader on AI and workforce transformation, providing guidance on best practices, risk management, and feasibility considerations

Fostering innovation and continuous improvement by piloting new technologies, gathering feedback, and iterating on solutions to maximize value for GO

Minimum Qualifications:

Bachelor's degree in a directly related field, or equivalent practical experience

12+ years of experience with end-to-end project management in a product, technical, and/or operations environment

Experience in AI/GenAI/LLMs, machine learning, or related fields

Experience initiating and driving multiple projects simultaneously with minimal to no guidance

Experience with systems and tools used by and in support of Operations teams

Experience partnering with technical teams (e.g., Engineering, Product Management, Data Science)

Demonstrated experience of resourcefulness and adaptability in problem-solving, and experience analyzing and leveraging data to understand patterns and provide client insights

Documentation: demonstrated experience in creating reference documents and communicating them with stakeholders

Communication: Effective communication across different mediums, stakeholder groups, levels, and settings

Preferred Qualifications:

Intermediate level SQL/noSQL or comparable data language experience

Experience working with executive stakeholders at mid-large scale tech organizations

People management experience

Experience working at the nexus of product (engineering) and operations (integrity, support, or other operations functions)

Experience in hands-on technical side of tooling (e.g., completing configurations, investigating tooling bugs, and conducting testing)

Public Compensation:

$152,000/year to $214,000/year + bonus + equity + benefits

Industry: Internet

Equal Opportunity:

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereo@types, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@meta.com.

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