At Merrimack Health, we are committed to pay transparency and equity. The base salary range is $35.94 to $53.91 hourly, excluding fringe benefits and potential bonuses.
Your final base salary will be determined based on your education, experience, licensure, and internal equity considerations. Offers are typically made below the top of the range to support future salary growth.
JOB SUMMARY:
The Operations Manager will be responsible for supporting the Emergency Services leadership team with a wide range of complex duties in support of daily EC clinical operations. The Operations Manager will be responsible for Emergency Center payroll, oversight of day-to-day trauma tech responsibilities, day-to-day scheduling, management of clinical supplies and stocking and inspection of specialty code carts.
DUTIES AND RESPONSIBILITIES:
Responsible for weekly payroll for all EC & transportation staff.
Review and approve invoices associated with agency staff.
Monitors, tracks, and reports payroll discrepancies.
Supports management with tardiness/ attendance via reporting.
Identifies and problem solves day-to-day clinical operations including matters related to payroll, scheduling, education, training, supplies, and specialty equipment.
Management of specialty code carts. Maintains intubation carts, EZ-IO kits, Blakemore tube kit, Trauma cart, EVD cart, and arterial line cart.
Responsible for ordering clinical supplies.
Coordinates repairs, modifications to specialty equipment.
Facilitates new equipment acquisition.
Creates new "kits" in partnership with providers as requested.
Works in conjunction with the Chief of Emergency Medicine, Director of Emergency Services, and EC Managers to develop, coordinate, and implement special projects.
Assists with interviews, reviewing applications and resumes for clinical staff.
Assists with setting up and scheduling peer review interviews.
Works with EC managers to keep up-to-date position control for all EC staff.
Weekly eye wash checks.
Participates in the following committees - Resuscitation, Stroke, Trauma Committee Trauma Peer Review Committee, Pediatric Readiness Champion and others as assigned.
Acts as program coordinator for paramedic student programs in the EC.
GENERAL COMPETENCIES:
ENVIRONMENT OF CARE (SAFETY)
All new employees are required to attend New Employee Orientation, to include the safety topic, and must complete the annual Safety Training.
Uses all equipment in a safe manner.
Identifies and reports all safety hazards throughout the Hospital.
Reports injuries and accidents and/or errors to patients and visitors in a timely manner.
Completes and forwards an Incident Report when indicated using the Hospital's reporting system.
Responds to fires and/or fire drills using the appropriate procedure.
Follows the Tobacco Free Environment Policy.
Manages waste and hazardous materials in the proper manner.
Uses the Safety Data Sheets when needed.
Performs appropriately in actual or simulated Internal Emergency Preparedness episodes.
Performs appropriately in actual or simulated External Emergency Preparedness episodes.
Uses proper body mechanics and lifting techniques.
QUALITY/PATIENT SAFETY/PERFORMANCE IMPROVEMENT
Strives to exceed Quality and Safety benchmarks quarterly and annually, as established from the Annual Operating Plan (AOP).
Abides by service, quality, safety and productivity standards.
Supports the Agency for Healthcare Research and Quality (AHRQ) Safety Culture Survey and the Implementation of Improvements, as indicated in the AOP. Develops action plans as required.
Identifies problems/issues/risks and formulates effective solutions to mitigate them. Uses Hospital notification system for reporting such problems/issues/risks.
Participates in Performance Improvement activities such as Root Cause Analysis or Healthcare Failure Mode and Effect Analysis (HFMEA) when appropriate and required.
Implements solutions borne out of a Root Cause Analysis or HFMEA when appropriate.
Leverages the Lean methodology to document and continually improve processes when applicable.
SECURITY
Assumes responsibility for a clean and safe work environment.
Wears one's Identification Badge at all times while at work.
Adheres to policies relating to computer security.
PATIENTS RIGHTS, CONFIDENTIALITY & ETHICS
Maintains patients' rights, privacy and confidentiality in all aspects of the job, including those relating to diagnosis and patient records.
Promotes and employs ethical actions at all times with patient's families and others.
Adheres to the policies and procedures of the Corporate Compliance Program.
SERVICE EXCELLENCE
Performs as a team member utilizing the LGH values of quality, service, integrity and compassion.
Demonstrates excellent customer service by conducting daily activities, communications and interactions in a cooperative, positive and professional manner as dictated by the Hospital's Service Excellence 7 Standards of Behavior.
COMPETENCY & PERSONAL DEVELOPMENT
Identifies and communicates learning, competency and personal development needs to the supervisor.
Actively identifies and participates in educational activities that meet one's educational needs, as approved by the supervisor.
Uses newly found knowledge and skills in one's role.
AGE RELATED COMMUNICATION & SAFETY
Communicates in a manner appropriate and respectful to the comprehension level of the patient and/or family.
Maintains a safe environment specific to the age group served.
INFECTION CONTROL
Follows standard of universal precautions and use of appropriate personal protection equipment.
Works to reduce the risk of health care acquired infections through compliance with current Centers for Disease Control (CDC) hand hygiene guidelines.
Standard Precautions area utilized during patient contact and when handling contaminated materials, when necessary.
Is knowledgeable of and demonstrates compliance with all National Patient Safety Goals in preventing healthcare acquired infections.
Adheres to infection control and safety policies.
ATTENDANCE AND PUNCTUALITY
Maintains the responsibility for punctuality and attendance to ensure optimal operation of the department.
Meets Hospital attendance policy as defined in the Hospital policy manual.
When an unscheduled absence from work is necessary, the department is notified according to department policy.
Submits requests for Paid Time Off, days off, etc. in accordance with department policy.
EDUCATION AND RELATED EXPERIENCE:
Required:
Bachelor's degree preferred.
Health care experience required.
Previous manager experience required.
