Consumer Services Specialist (Remote)

UMB Bank • Sacramento, CA • 6h ago

We are currently hiring for our next call center class that will start Monday, March 9th, 2026 .

The Consumer Services Specialist is responsible for delivering the Unparalleled Customer Experience and build relationships with UMB customers through the handling of inbound service center calls.

How you will spend your time:

Interact with customers over the phone by accessing multiple systems in order to answer a variety bank related questions, provide information, resolve problems and cross sell appropriate products.

Continue learning and maintaining skills through classroom training, self-paced online learning and the review of regular department communications.

Performance will be measured based on call quality, talk time, cross sale success rate and demonstration of target competencies with monthly incentive opportunity.

Other duties as assigned.

We're excited to talk with you if you have:

High School Diploma or equivalent

Proficient in the English language

1-2 years customer service or similar work experience

MUST be able to work during the hours of M-F 7am-8pm CT and Saturdays 8am-5pm CT

Knowledge of basic banking products including checking, debit, and credit card accounts

Ability to interact with and manage multiple computer systems to access client information.

Basic understanding of privacy regulations and the need to authenticate customers prior to discussing account information.

Demonstrates the ability to learn and pass assessments/training certificates.

Demonstrates pleasant phone and interaction skills with customers.

Target pay: $19/hr

Compensation Range:

$25,640.00 - $49,440.00

The posted compensation range on this listing represents UMB's standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information.

UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.

Are you ready to be part of something more?

You're more than a means to an end-a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.

UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to talentacquisition@umb.com to let us know the nature of your request.

If you are a California resident, please visit our Privacy Notice for California Job Candidates (https://p1.aprimocdn.net/umb/cdbf5f22-8f7a-43b9-bd03-b09f014a39c3/Privacy\Notice\for\California\Candidates\Original\file.pdf) to understand how we collect and use your personal information when you apply for employment with UMB.

Who we are

We are more than a company. We are advisors, consultants, problem solvers, friends, community members, experts, and we are here to help you make the best of every moment with a financial foundation that can help you succeed.

Learn more about UMB's vision (https://p1.aprimocdn.net/umb/8cf58ce2-e9d6-4621-b60a-b09f01638943/UMB\Tuce\Book\Original\file.pdf)

Check out the road to a career at UMB

Similar Jobs

Manager, Marketing

Deloitte • Sacramento, CA • 3h ago

Management & Administrative

We are seeking an experienced, proactive Project Manager to oversee and lead Olympics and Paralympics sponsorship activations, with a focus on maximizing the impact of Deloitte's partnerships for the LA28 Games. The Proj...

3h ago

Go to Apply

SAP CPQ Senior Consultant

Deloitte • Sacramento, CA • 3h ago

Management & Administrative

SAP CPQ Senior Consultant Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and...

3h ago

Go to Apply

SAP Sales and Service Cloud Consultant

Deloitte • Sacramento, CA • 3h ago

Management & Administrative

SAP Sales and Service Cloud Consultant Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative techn...

3h ago

Go to Apply

Warehouse Operations Manager

Cardinal Health • Dixon, CA • 4h ago

Management & Administrative

Anticipated salary range: $98,200 - $140,300 Bonus eligible: Yes Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. Medical, dental and vision coverage Paid time of...

4h ago

Go to Apply

Senior Platform Operations Manager

Coinbase • Sacramento, CA • 4h ago

Management & Administrative

Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build...

4h ago

Go to Apply

Senior Campaign Operations Manager (Remote)

Acxiom • Sacramento, CA • 5h ago

Management & Administrative

The Senior Campaign Operations Manager candidate will manage the development, execution, and support of digital marketing solutions for an Acxiom financial services client. The SRCOM is responsible for the daily operatio...

5h ago

Go to Apply

Account Manager, On Premise

Reyes Holdings • Roseville, CA • 16h ago

Management & Administrative

Join the leading beverage provider, Reyes Coca-Cola Bottling! Shift: Full Time, Monday - Friday, 7-8am start Benefits: Medical, Dental, Vision, Retirement, Vacation Route: Rocklin, Roseville, Lincoln, Granite Bay, Auburn...

16h ago

Go to Apply

Regional Account Manager - SLED

Trellix • Sacramento, CA • 16h ago

Management & Administrative

Job Title: Regional Account Manager - SLED About Trellix ? Trellix is a global company redefining the future of cybersecurity. The company's comprehensive, open, and native cybersecurity platform helps organizations conf...

16h ago

Go to Apply

Senior NetSuite Consultant - Software Industry

Oracle • Sacramento, CA • 16h ago

Management & Administrative

Job Description Oracle NetSuite is the leading integrated cloud business software suite, combining business accounting, ERP, CRM, and ecommerce capabilities. NetSuite helps companies manage core business processes with a...

16h ago

Go to Apply

Channel Sales Manager

Fujifilm • Sacramento, CA • 23h ago

Management & Administrative

Position Overview The purpose of this role is to achieve sales goals while creating an ongoing, mutually profitable relationship with Channel partners that significantly contributes to the achievement of the business goa...

23h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.