Implementation Coordinator- Minneapolis, MN

Compass Group, North America • Minneapolis, MN • 4h ago

Canteen One

Starting pay: 55,000.00- 58,000.00

Let's talk about Canteen One! We are the national account management arm for Canteen, the largest and most experienced food and retail service company in the United States. We help our clients take the best breaks possible by providing unique and customized office coffee, vending, market, and pantry programs from coast-to-coast.

Let's talk about Perks!

At our North Loop Minneapolis office, we have an awesome office environment filled with perks! Free office coffee and pantry - One block from light rail transit- Dress for your Day - Canteen Avenue C (market) & Foodsby food delivery - Sporting event tickets frequently raffled off - Paid time off to volunteer for corporate sponsored events - Wellness programs ... you get the idea!

Let's talk about Opportunity!

As part of Compass Group USA, the 6th largest employer in the world and leader in food service and support services, Canteen One provides you with an opportunity to work with Fortune 500 companies, and become part of a diverse team committed to attracting, retaining, and developing top level talent. If you are passionate about a customer-first, always friendly approach, we think you'll fit right in!

Canteen One offers a variety of career opportunities, including:

Customer Service

Accounts Receivable / Consolidation Services

Finance / Accounting

Client & Account Management

Vendor Relations / Operations

Information Technology

great people. great services. great results.

Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Job Summary

The Implementation Coordinator at Canteen One plays a critical role in successfully launching and managing new client programs. This position is responsible for coordinating program packaging, implementation, and tracking while ensuring timelines, service expectations, and client requirements are clearly communicated and met. The ideal candidate is detail-oriented, client-focused, and experienced in managing multiple projects while building strong internal and external relationships.

In this role, you will act as a liaison between clients, field support, and internal teams, ensuring smooth program rollouts and ongoing success. You will proactively identify and communicate potential risks or challenges-such as delays, service gaps, or pricing concerns-and help drive effective solutions to keep implementations on track.

Essential Duties & Responsibilities

Manage multiple implementation projects, including new store openings, client onboarding, program rollouts, client requests, and program changes

Establish project timelines, milestones, and deadlines while monitoring progress and deliverables

Evaluate project success, completion metrics, and overall client satisfaction

Communicate client expectations to Field Support teams and collaborate on alternative solutions when needed

Determine internal resource needs based on project scope and requirements

Provide clear and consistent project status updates, reports, and summaries to key stakeholders

Track and report project metrics, percentage completion, risks, and outstanding issues

Maintain accurate project documentation, including risk tracking and action plans

Compile and present information from various technology platforms in a professional manner

Deliver presentations and updates via phone, webinar, or in-person/group meetings

Run verification and system reports to confirm accurate setup and execution of client programs

Qualifications

Bachelor's degree with at least six months of advanced customer service or account management experience (one year strongly preferred), or

High school diploma with a minimum of three years of advanced customer service experience

Excellent written and verbal communication skills with the ability to build positive relationships

Strong customer service mindset with attention to detail, accuracy, and timeliness

Ability to prioritize multiple projects and manage workload effectively in a fast-paced environment

Intermediate proficiency in Microsoft Excel (including calculations and VLOOKUP); strong Microsoft Word skills

Experience with ERP systems (such as JD Edwards, Oracle, PeopleSoft, or SAP) and report-writing tools (e.g., Business Objects) strongly preferred

Apply to Canteen One today!

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Associates at Canteen One are offered many fantastic benefits.

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state)

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\WageTransparency\CanteenOne.pdf) or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023\WageTransparency\CanteenOne.pdf

Req ID: 1496284

Canteen One

ISAAC Warren SMITH

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