Customer Service Representative

Robert Half • Fort Wayne, IN • 4d ago

Description We are looking for a dedicated Customer Service Representative to join our team in Fort Wayne, Indiana. In this role, you will act as the primary point of contact for customer inquiries, providing exceptional service and ensuring smooth communication. This is a Contract to permanent position within the retail industry, offering an opportunity to grow by being detail oriented while making a meaningful impact on customer satisfaction.

Responsibilities:

Respond to customer inquiries promptly, addressing concerns and providing solutions with attention to detail.

Manage incoming and outgoing calls to assist customers with scheduling, order entry, and general inquiries.

Maintain accurate records by entering data into company systems and updating customer information as needed.

Organize and oversee customer education sessions, empowering clients with the knowledge to use products confidently.

Track and follow up on leads to ensure no potential customer is overlooked.

Collaborate with commercial accounts to handle scheduling, invoicing, and administrative tasks efficiently.

Assist in monitoring and managing digital communication channels, ensuring timely responses to all queries.

Provide guidance to customers on product usage, troubleshooting, and maintenance.

Support sales teams by ensuring logistics and communication processes run smoothly.

Uphold a high standard of organization in managing customer databases and tracking next steps. Requirements - Proven experience in customer service or a related role, showcasing strong interpersonal skills.

Proficiency in order entry and data management systems.

Ability to manage and prioritize tasks effectively in a dynamic environment.

Excellent communication skills, both verbal and written, with a focus on clarity and professionalism.

Experience handling inbound and outbound calls with confidence and efficiency.

Strong organizational skills with attention to detail, ensuring accurate record-keeping.

Familiarity with scheduling tools and processes.

A proactive and reliable approach to following established procedures and meeting deadlines. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

Similar Jobs

Client Service Rep _Work from home

TurboTax • Fort Wayne, IN • 1d ago

Management & Administrative Sponsored

Work from home with TurboTax Product Expert Get paid $18.50 per hour¹ Get a $405 Certification bonus³ Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴ Earn an ad...

1d ago

Go to Apply

Account Manager Equipment

Trane Technologies • Fort Wayne, IN • 4d ago

Management & Administrative

At Trane Technologies TM and through our businesses including Trane ® and Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable w...

4d ago

Go to Apply

Landfill Operations Manager

WM • Fort Wayne, IN • 4d ago

Management & Administrative

WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial stre...

4d ago

Go to Apply

Operations Manager

Allied Universal • Fort Wayne, IN • 4d ago

Management & Administrative

Company Overview: Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative...

4d ago

Go to Apply

State Eligibility Consultant

State of Indiana • Fort Wayne, IN • 5d ago

Management & Administrative

State Eligibility Consultant Date Posted: Jan 21, 2026 Requisition ID: 469503 Location: Fort Wayne, IN, US, 46806 Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employe...

5d ago

Go to Apply

Administrative Coordinator

Robert Half • Fort Wayne, IN • 6d ago

Management & Administrative

Description We are looking for a detail-oriented Administrative Coordinator to join our team in Fort Wayne, Indiana. In this contract-to-permanent position, you will play a vital role in supporting technical decision-mak...

6d ago

Go to Apply

Lead Fleet Services

Ervin Cable • Markle, IN • 6d ago

Management & Administrative

Discover a more connected career A successful Fleet Services Lead shall assist with administration of vehicle operation program to determine areas for increased training and emphasis on accident prevention; collects stat...

6d ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • New Haven, IN • 6d ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

6d ago

Go to Apply

Operations Manager

Ferguson Enterprises, LLC. • Fort Wayne, IN • 6d ago

Management & Administrative

Job Posting: Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex pr...

6d ago

Go to Apply

Management Trainee

Cintas • Fort Wayne, IN • 6d ago

Management & Administrative

Requisition Number: 218543 Job Description Cintas is offering an exciting Management Trainee program designed to kickstart your professional career. We are seeking a motivated and dynamic Management Trainee to join this...

6d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.