User Experience Research Manager - Facebook Search

Meta • Phoenix, AZ • 5h ago

Summary:

Within the Meta Recommendation Systems organization, the Facebook Search pillar is seeking a UX Research Manager to lead our Search product. Over 2 billion people use Facebook Search every month, and Search plays a major part in accomplishing Meta's mission through helping people find and explore the best of Facebook. The rise of GenAI represents a significant shift in how we help people find and explore information, and our vision for Search is to become the next-level Social Discovery Engine by building AI-powered Search. Seamless experiences and hyper-relevant content underlie the success of Search and ultimately all our products. A successful leader will be committed to driving measurable improvement for our users and the product. Our UX Research team is designing for a broad range of experiences, perspectives and backgrounds across the globe, which requires us to understand the behaviors of the people behind them. UX researchers tackle some of the most complex challenges to gain insights into how people interact with each other and the world around them, and work collaboratively to contribute new ideas to products that impact the experiences of billions of people on a global scale. At Meta, we employ a variety of qualitative and quantitative research methods to accomplish our goals, including surveys, usability tests, diary studies and 1:1 interviews. We value a wide-range of perspectives and stem from many different backgrounds-geographically, educationally and philosophically. We come from industry and academia, with roots in anthropology, design research, economics, HCI, human factors, market research, political science, sociology, social computing, and social psychology, among others.

Required Skills:

User Experience Research Manager - Facebook Search Responsibilities:

Manage a user experience research team (qualitative and quantitative UXR)

Make staffing decisions based on business priorities, both short term and long term, as well as team strengths and motivation

Identify gaps and solutions for future growth and scale within the team or organization, including system, product, function, partnership and/or organization opportunities

Responsible for the quality of the team, including coaching, growing individual contributors and coaching under-performing team members

Collaborating with product, engineering, design, data science and product marketing

Have a point of view about strategic decisions, using insights from the team, and communicate key take-aways clearly

Understand how to influence stakeholders and leaders to implement the best ideas

Become a trusted, strategic partner to product stakeholders by communicating and demonstrating the value of user research, and by delivering insights that lead to demonstrable business value

Manage a team of researchers across a key product vertical, and across multiple research disciplines

Minimum Qualifications:

Bachelor's degree or significant experience conducting user research with meaningful business impact

8+ years of experience conducting primary research (either qualitative or quantitative) across the full product lifecycle, end-to-end (designing, fielding, analyzing and reporting out data)

2+ years of experience directly managing, coaching and developing full-time researchers

Experience building teams over time through hiring, growing, and retaining researchers

Experience directly managing across different research methodologies, and guiding a research team to develop generative, iterative, and evaluative research plans

Experience building and setting research strategy that connects with business strategy

Experience working with a variety of cross functional peers and stakeholders (product managers, data scientists, designers, engineers, policy, communications, marketing)

Understand complex technical product areas (e.g. recommendation ranking)

Experience understanding the balance between ad hoc and rigor, and ultimately how research translates into design and product decisions

Experience moving in a fast-moving organization and leveraging multiple new research methods, committed to high-quality, rigorous research and clearly communicating take-aways

Public Compensation:

$164,000/year to $227,000/year + bonus + equity + benefits

Industry: Internet

Equal Opportunity:

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereo@types, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@meta.com.

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