Manager, Stars Operations

CVS Health • Illinois, Illinois • 1w ago

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Role Description: The Manager, Stars Operations leads day-to-day operations to support performance for CMS Stars Part D ratings. Responsibilities span program implementation, reporting and analytics, and cross-functional partnership with Pharmacy, Product, Engineering, and Field Leaders. Ideal candidates bring 7-10 years of experience and demonstrate strong problem-solving, communication, and analytical skills. The position reports to the Director, Stars Part D.

Responsibilities

Day-to-Day Operations: Ensure coordination across teams, support stakeholders with questions about the program, processes, or metrics, and equip clinical and business stakeholders with tools to succeed on Stars Part D.

Strategic Initiatives: Own the strategy, process, and implementation of key operational roll-outs to support Stars Part D performance improvement.

Performance Analysis: Regularly analyze performance data to identify areas for improvement and recommend strategies to enhance ratings

Cross-functional Collaboration: Establish and maintain relationships with stakeholders across Oak Street Health (e.g., Pharmacy, Clinical Operations, Managed Care Operations, Field Leaders, Product, Engineering, Data) and with payer partners to ensure success of efforts across Stars Part D initiatives.

Reporting and Documentation: Prepare clear and concise reports, dashboards, and presentations to communicate performance metrics, trends, and recommendations to Oak Street senior leadership and other key stakeholders.

Field Team Support: Provide clinical teams and field leaders with support to successfully execute on Stars Part D measures via training materials, coaching, and measure specific guidance.

Other duties, as assigned

What we're looking for:

Education: Bachelor's degree preferred

Experience: 7-10 years of prior relevant experience, preferably in management consulting, healthcare provider settings, or healthcare start-ups.

Passion for making healthcare work better for vulnerable populations

Strong communication skills and attention to detail

A critical thinker with a collaborative mindset

Track record of running through walls to solve difficult problems

Orientation toward analytical problem solving

Practical, results-oriented mindset

Ability to manage multiple priorities while maintaining a positive attitude

Unimpeachable integrity and maturity

Strong MS Excel and PowerPoint skills

Anticipated Weekly Hours

Time Type

Full time

Pay Range

The typical pay range for this role is:

$66,330.00 - $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan .

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 01/30/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

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