Branch Manager / Float

Westfield Bank • Westfield, MA • 6h ago

Branch Manager I Float Westfield, MA \$67,145 ? \$101,905.25 Annually
Department: Retail Banking Job Status: Full-Time FLSA Status: Exempt
Grade: 11 Reports to: AVP, Retail Banking Staffing Manager Amount of
Travel Required: Some Travel Positions Supervised: Branch Personnel
POSITION SUMMARY Overall responsibility for the leadership and
management of branch service, sales, operations, team development and
personnel. Ensures quality customer service and compliance with
regulations and Bank policies. Makes business development calls in
assigned territory. Leads and manages a smaller branch, level of the
branch is based on the following key components: Branch Deposits, Staff
FTE, Teller Transaction Volume, Sales Expectations, External Business
Calling, Market Opportunity and Specialty Programs. ESSENTIAL FUNCTIONS
Applies the Westfield Bank Service and Sales Process during customer
interaction to acquire and enhance customer relationships. Adheres to
established Westfield Bank customer service standards. Supervises branch
personnel by: Creating a team environment focused on producing an
exceptional customer experience. Ensuring that the department is
adequately staffed with properly trained personnel. Making or approving
decisions for department employees regarding employment, performance
ratings, promotions, salary recommendations, transfers and terminations.
Resolving personnel problems, particularly those of a more complex
nature. Guiding and advising subordinates in the more complex phases of
work. Preparing an annual budget and operating within the established
cost controls. Coordinating the activities of the department with other
departments of the bank. Handles customer relations, complaints and
inquiries. Takes Residential Mortgage and Home Equity Loan applications
and serves as a liaison between the customer and loan processor until
loan closes. Supervises bank security; assists Bank security officer
with fraud or possible fraud cases. Ensures availability to respond to
alarm company/police outside of regular work hours. Works with
collections department and oversees branch maintenance. Opens new
accounts, cross sells bank products and services, and processes wire
transfers. Approves checks, fee waivers or refunds and overrides on
accounts, and endorses insurance checks. Oversees all branch operations.
Performs external business development activities as assigned.
Participates in community and professional organizations. Performs
higher level specialty function as designated and achieves program goals
as assigned. Must complete BSA, AML, and other Regulatory and Continuing
Education as assigned. Must adhere to all bank and regulatory policies
and procedures specific to position. Assumes additional responsibilities
as requested. POSITION QUALIFICATIONS Competencies Business Development
Customer Relations Decision-Making/Judgment Leadership & Employee
Development Quality Sales Skills & Activity Education/Experience/Skills
Associate\'s degree preferred. 3 years of previous experience as an
Assistant Branch Manager preferred. Must obtain official
designations/certifications as required (i.e. NMLS, notary public,
medallion, etc.).

Similar Jobs

Electronics Design Manager

Ensign-Bickford Aerospace and Defense • Simsbury, CT • 3h ago

Management & Administrative

This opportunity is located within our Ensign-Bickford Aerospace & Defense Company business, a global leader of mission-critical hardware and systems solutions including precision energetics systems and innovative ex...

3h ago

Go to Apply

Customer Service Rep (PT) Call Center

Westfield Bank • Westfield, MA • 6h ago

Management & Administrative

Customer Service Representative (PT) Call Center Westfield, MA \$20 - \$29.86 Hourly Department: Call Center Job Status: Part Time FLSA Status: Non-Exempt Grade: 7 Reports to: Call Center Manager Amount of Travel Require...

6h ago

Go to Apply

Entry Level Vehicle Service Specialist - Chicopee - HIRING EVENT!

Valvoline • Chicopee, MA • 15h ago

Management & Administrative

We're hosting a hiring event on Wednesday February 11, from 10am-3pm for our Chicopee, Westfield, and Wilbraham locations. Accelerate your potential. Interested in a rewarding career with great pay, outstanding benefits...

15h ago

Go to Apply

administrative assistant

St. Paul's Episcopal Church • Holyoke, MA • 16h ago

Management & Administrative

administrative AssistntJob Type: Part time (16 hours/week; 4 days/week - M,T, Th, F; 9am - 1pm) \$20 - \$22 Reports to: Rector In person Position Summary: The church administrative assistant is the primary point of conta...

16h ago

Go to Apply

Inside Sales Manager

O'Neal Industries, Inc. • Agawam, MA • 23h ago

Management & Administrative

Description Company Summary: TW Metals, is a leading global distributor of Specialty Metals to major airlines suppliers and government agencies. TW Metals stocks and processes Tube, Pipe ( https://www.twmetals.com/pipe.h...

23h ago

Go to Apply

PT Switchboard Operator/Customer Care

Bank ESB • Easthampton, MA • 1d ago

Management & Administrative

Part Time Switchboard Operator/Customer Care Representative Easthampton, MA, US Requisition ID: 2005 Salary: \$20.00 Hourly Overview: The Switchboard/Customer Care Representative serves as the first point of contact for...

1d ago

Go to Apply

Customer Care Representative

Bank ESB • Easthampton, MA • 1d ago

Management & Administrative

Customer Care Representative Easthampton, MA, US Requisition ID: 2006 Salary Range: \$23.00 To \$25.50 Hourly Compensation for this position is commensurate with experience. The posted range is intended to provide a gene...

1d ago

Go to Apply

3rd Shift Custodian (Office/Manufacture)

Dean Foods • Wilbraham, MA • 1d ago

Management & Administrative

3rd shift Custodian (Office & Manufacturing) Location: Wilbraham, MA Company: Friendly\'s Category: Maintenance Maintain the location\'s interior and/or exterior in a clean, sanitary, and safe manner (e.g., offices,...

1d ago

Go to Apply

Administrative Assistant

Robert Half • Chicopee, MA • 1d ago

Management & Administrative

Description We are looking for a dedicated Administrative Assistant to join our team in Chicopee, Massachusetts. In this long-term contract position, you will play a pivotal role in supporting daily operations and ensuri...

1d ago

Go to Apply

Infusion Account Manager (Nashville), Evernorth

The Cigna Group • Bloomfield, CT • 1d ago

Management & Administrative

As a key contributor to our growth strategy, you will build strong relationships with healthcare providers, expand referral opportunities, and support patients transitioning into our specialty pharmacy services. You will...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.