About Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
Lumen is seeking a results-driven Public Sector Sales Specialist for our Contact Center Services (CCS) and Contact Center as a Service (CCaaS) portfolio to lead new revenue growth across the state, local government, and education (SLED) markets. This senior individual-contributor role focuses on acquiring new monthly recurring revenue (MRR), expanding strategic accounts, and driving modernization through cloud-native Contact Center platforms. As a specialized seller, you will serve as a CCS and CCaaS subject matter expert, leveraging deep industry knowledge and strategic partnerships to deliver secure, compliant, high-impact citizen-experience solutions to public-sector agencies.
The primary objective of this position is to identify, qualify, and close new business within the CCS and CCaaS modernization space across the SLED segment. You will build trusted executive-level relationships within government agencies, shape complex procurement strategies, and lead RFP responses tied to large-scale Contact Center transformation. You will also collaborate closely with major CCaaS ecosystem partners including Genesys, Talkdesk, Zoom CX, to bring cutting-edge capabilities to clients while ensuring compliance with public-sector security and procurement requirements.
A critical success factor is the ability to articulate the overall business case and measurable business outcomes to business leaders, helping them understand how modern CX platforms improve operational efficiency, service delivery, and financial stewardship.
Location
This Position supports the Western Region and allows Work From Home in states within the Pacific and Mountain Time Zones.
The Main Responsibilities
-Direct SLED Sales Execution: Drive full public-sector sales cycles from prospecting to close.
-Consultative Expertise: Lead deep-dive discovery and align cloud-native CCaaS solutions to agency missions.
-Public Sector Procurement & RFP Leadership: Own RFP strategy and contracting processes.
-Territory & Account Strategy: Build multi-level relationship and territory plans across west area SLED accounts.
-Partner & Ecosystem Alignment: Collaborate with CCaaS providers on solutioning and innovation.
-Cross-Functional Deal Orchestration: Partner with engineering, account managers, product, legal, and compliance.
-Pipeline Management: Maintain a high-velocity sales funnel, ensure accurate forecasting and activity tracking within CRM systems.
Why This Role Matters
Public-sector agencies are accelerating their journey toward modern citizen-experience platforms. CCaaS solutions, especially cloud-native architectures, are transforming how governments deliver services and engage communities. In this role, you will influence agency modernization strategies, help government leaders improve mission outcomes, and bring industry-leading innovation to some of the nation's most important public institutions.
What We Look For in a Candidate
Required Qualifications:
-7+ years of technology sales experience focused on CCS/CCaaS.
-Demonstrated success selling to SLED agencies and navigating RFPs.
-Proven track record of exceeding revenue quotas in complex sales environments.
-Experience with Genesys Cloud, Talkdesk, Zoom CX, or similar.
-Network: Strong existing relationships with enterprise-level decision-makers and vendor partners in the communications industry.
-Strong ability to articulate the business case and ROI of CX modernization.
-Bachelor's degree required.
Key Competencies:
-Consultative Selling Mastery
-Technical Proficiency in cloud-native architectures
-Communication Excellence
-Autonomy & Drive
-Analytical Insight
-Partner Ecosystem Savvy
Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges:
$119,900 - $159,863 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$125,906 - $167,864 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$131,891 - $175,854 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
Benefits (https://jobs.lumen.com/global/en/benefits-statement)
Bonus Structure
LI-LC3
LI-Remote
Requisition #: 341160
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
