IFTS Customer Service Representative

Livingston International • New York, New York • 7h ago

We provide clarity in a world of trade complexity so that businesses can grow further, faster, smarter. Over 30,000 clients trust us with their customs brokerage, trade consulting, global trade management and freight needs.

JOB SUMMARY

This position is responsible for the repeat sale of IFTS services to small (one-time shippers/importers) and non-recurring clients. Additionally, the position will assist in the sale of new IFTS services to clients in their book of business.

KEY DUTIES & RESPONSIBILITIES

Monitor shipment activity at each Region branch location to identify potential target customers.

On a daily and weekly basis, review shipment activity reports of all Regional branches to identify one-time, non-recurring and down trading clients to contact

Follow-up on recent shipment activity within a minimum specified time-period to confirm new customer satisfaction as well as learn the potential future IFTS business requirements of the company.

Through initial follow-up and consistent new customer contact, identify IFTS growth opportunities and utilize the existing Livingston CRM tools to enter this opportunity information for visibility and further action.

Through contacting existing small accounts to obtain repeat shipments sales activity will be measured in month over month growth in both shipment count and net revenue.

Fully understand the IFTS sales and operational strategy to implement new business correctly and efficiently through the correct Livingston Intl sales and operational channels

Use a sales discovery process to gain enough knowledge and understanding of the client's IFTS needs in order to provide rate updates/quotes to clients where appropriate in order to grow net revenue

Identify new sales opportunities where Livingston can improve existing service levels received, reduce overall transportation costs, and improve internal/external practices and procedures providing greater visibility and transparency for the client.

Help grow SOW (Scope of Work) amongst all small and non-recurring customers to generate additional net revenue.

Utilize and review available internal traffic documents in order to identify potential sales opportunities

Partner and collaborate with operational leaders within Region to identify and build potential value added services for clients to offer new solutions, so the client can either make more money or save money

Interact in weekly operational meetings within Region in order to gain insights and offer recent experiences to team.

Serve as the relationship manager to develop new small client relationships into larger, more profitable clients.

Act as point person to handle new client issues and partner and collaborate with Operations for effective resolution

Establish strong and effective relationships with clients so as they see you as a trusted partner so Livingston can become their IFTS provider of choice.

Partner with Operations to uncover consistent issues or opportunities which can lead to increased sales

Develop a consistent and frequent call schedule which matches the availability of your clients to ensure substantive communication occurs on a regular basis.

Provide regular status reports on calls and results using the Livingston CRM system or other tools.

Assist with other duties as assigned

KNOWLEDGE & SKILLS

Strong communication skills, both verbal and written

Organized and detail-oriented

Ability to stay calm, resolve problems and issues effectively

Strong knowledge of international ocean/air transportation

Able to multi-task and handle a large volume of work and meet tight deadlines

Able to work in a fast-paced environment

Team player / interpersonal skills

Strong knowledge of MS office software (Word, Excel)

WORK EXPERIENCE - MINIMUM REQUIRED

2 years of related experience

EDUCATION

Required: Associates Degree or post-secondary education in Transportation

CERTIFICATIONS DESCRIPTION

COMPETENCIES

Business Acumen and Straight Talk

Accountability

Customer First Focus

Inclusion and Collaboration

Leading and Developing

Agility

We know that women and people of color may be less likely to apply if their professional experience does not exactly match the job description. Livingston is striving to build a culture where differences are celebrated; therefore, if you are excited about this position, we encourage you to apply even if your experience may not check every box.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Location: Remote in the US or Canada.

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