Automotive Customer Service Advisor

Pep Boys • Fort Walton Beach, FL • 22h ago

Req. Number

173447

Job Description

Position Summary

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.

Duties & Responsibilities

First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.

Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.

Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.

Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.

Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.

Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.

Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.

Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.

In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.

Maintain an organized and neat shop.

Adhere to all company policies, procedures, safety and environmental rules.

Other duties as assigned.

Knowledge, Skills, and Abilities

High school diploma or equivalent required.

Valid Driver's License.

One year of related experience in the automotive service environment.

One year of sales experience preferred.

Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.

Strong verbal communication skills.

Strong customer service skills.

Ability to work Days, Nights, Weekends, Holidays.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands

Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.

Frequent standing and walking for long periods of time.

Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.

Climb up and down ladders to retrieve and stock merchandise.

Communicate effectively in person, by telephone, or by using telecommunications equipment.

Enters and locates information on computer.

Presents information to small and large groups.

Visually verifies information, often in small print.

Safely operates a motor vehicle.

Benefits

Medical, dental, and vision benefits

Life insurance

Short Term Disability

Supplemental benefits

401(k) with company match

PTO and holiday pay

On-demand pay partner (DailyPay)

Reduced benefits available for part-time team members

Pay Range

$14.00 to $18.00 per hour based on experience

Sales commission

Flat Rate on labor hours produced

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Similar Jobs

Field Service Technician V

Sierra Nevada Company, LLC • Shalimar, FL • 10h ago

Management & Administrative

Do you have strong analytical and communication skills, like to work in collaborative environment, and have a background in the US Department of Defense, US Military or Aerospace & Defense industry? We may have the p...

10h ago

Go to Apply

Operations Manager

WM • Destin, FL • 11h ago

Management & Administrative

2 Years Transportation Management experience required I. Job Summary This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain...

11h ago

Go to Apply

JUVENILE JUSTICE DETENTION OFFICER II - 80080553

MyFlorida • Crestview, FL • 23h ago

Management & Administrative

JUVENILE JUSTICE DETENTION OFFICER II - 80080553 Date: Jan 20, 2026 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website ( http://www.dms.myflorida.com/workforce\operatio...

23h ago

Go to Apply

JUVENILE JUSTICE DETENTION OFFICER I - 80080969

MyFlorida • Crestview, FL • 23h ago

Management & Administrative

JUVENILE JUSTICE DETENTION OFFICER I - 80080969 Date: Jan 20, 2026 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website ( http://www.dms.myflorida.com/workforce\operation...

23h ago

Go to Apply

Information Systems Security Officer (ISSO) II

General Dynamics Information Technology • Fort Walton Beach, FL • 1d ago

Management & Administrative

Req ID: RQ213288 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Cyber and IT Risk Management Skills: Information Security,Inf...

1d ago

Go to Apply

Field Service Technician IV (Deployable)

Sierra Nevada Company, LLC • Hurlburt Field, FL • 1d ago

Management & Administrative

1d ago

Go to Apply

Field Service Technician IV (Deployable)

Sierra Nevada Company, LLC • Hurlburt Field, FL • 1d ago

Management & Administrative

1d ago

Go to Apply

Customer Service Associate

Walgreens • Niceville, FL • 1d ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

1d ago

Go to Apply

Framer/Customer service TM

Michaels • Fort Walton Beach, FL • 3d ago

Management & Administrative

Store - Fort Walton Beach, FL Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unlo...

3d ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Navarre, FL • 5d ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

5d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.