Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.
About Us
At Ultimate Ears Pro, we design and craft custom in-ear monitors for musicians of all levels-from budding artists to seasoned professionals. With decades of experience, we have established ourselves as leaders in the industry, delivering unparalleled sound quality and comfort to help musicians, audio engineers, and creators elevate their craft. Join us in shaping the future of music, one custom fit at a time.
Position Summary
The Global Account Manager/Channel Manager will play an integral role in overseeing and expanding our dealer networks and building strong partner and customer relationships. This position involves working collaboratively with international and domestic accounts to generate new business opportunities and deliver tailored solutions that align with the unique needs of a diverse clientele.
The ideal candidate will be a dynamic leader with a passion for music, excellent project management skills, and a drive to innovate processes while ensuring a seamless customer and dealer experience.
Core Responsibilities
Account & Sales Management:
Prospect, develop, and maintain relationships with dealers, channel partners, and international/domestic clients to achieve annual targets.
Cultivate new sales opportunities while ensuring exceptional support to existing accounts.
Collaborate with studios, artists, managers, and dealers to drive cross-promotional initiatives and meet quarterly missions/KPIs.
Global Operations & Logistics:
Streamline end-to-end logistics processes, from initial inquiry to product shipment, ensuring a seamless experience for clients.
Support dealer networks across the U.S., Asia-Pacific, and international markets, maintaining clear and efficient communication channels.
Customer Service & Tech Solutions:
Provide ongoing technical support, feedback, and solutions through tools like Zendesk, calls, Zoom, and on-site interactions.
Deliver personalized demos of custom in-ear monitor products and offer consultative sales support to prospective clients.
Event Management & On-Site Representation:
Plan and execute trade shows, dealer events, and promotional campaigns. Partner with the Pro team and dealers for successful onsite activations.
Experience in the Retail Sector
Collaborate with key retail partners, including Amazon, Sweetwater, and Guitar Center, to drive sales, meet revenue targets, and promote brand visibility.
Act as the primary point of contact for retail accounts, ensuring seamless communication and support for product placement, marketing, and inventory management.
Develop tailored solutions to align with retail partner priorities, including special promotions, product launches, and advertising campaigns.
Monitor e-commerce performance metrics for platforms like Amazon, optimizing product listings and ensuring a superior customer experience.
Cultivate strong working relationships with retail buyers, category managers, and store teams to support ongoing growth and partnership success.
Ideal Candidate Profile
Professional Skills & Qualifications:
5+ years of experience in account management, channel management, sales, or a related field (music, retail, or pro audio industry experience is strongly preferred).
Experience managing global accounts, retail partnerships, and working across diverse cultural and geographic boundaries.
Familiarity with retail platforms and e-commerce operations, including Amazon, Sweetwater, and Guitar Center, with a focus on sales-driving initiatives.
Exceptional multitasking and organizational skills, with a proven ability to prioritize multiple projects in a fast-paced environment.
Solid technical expertise across sales software tools (e.g., Shopify, Oracle, Asana, Google Suite, MS Word, Excel).
Preferred Experience:
Hands-on involvement in the music industry (e.g., performer, sound engineer, artist management, or similar roles).
Expertise in eCommerce business sales and B2B solutions, with knowledge of digital platforms.
Strong background in event planning, logistics, or representation for retail and dealer events.
Personal Skills & Qualities:
A passion for music and a desire to unite that passion with Ultimate Ears Pro's goals of empowering musicians.
Positive attitude and a natural ability to inspire and encourage teammates.
Flexible, enthusiastic, and eager to learn and contribute to a collaborative team environment.
Strong attention to detail and a proactive, problem-solving mindset.
Education:
College degree preferred, but not required if the candidate has a minimum of 4 years of experience in a related field.
Compensation:
This position offers an annual base salary typically between $ 97,000 and $ 115,000
Why Join Us?
At Ultimate Ears Pro, we believe in building teams that are diverse and inclusive to drive innovation and creativity. We offer a supportive work environment with opportunities for growth, development, and collaboration. You'll have the chance to work alongside talented individuals who share your passion for music while representing a world-class brand that's revolutionizing the music industry.
Additional Information:
Location: Remote/Hybrid role with opportunities for travel to events or dealer sites.
Industry Events: Expected to attend and participate in trade shows and networking events.
Benefits: Comprehensive benefits package, including healthcare, PTO, retirement savings, and employee discounts.
Job Requisition for Global Account Manager/Channel Manager
Position: Global Account Manager/Channel Manager
Company: Logitech Ultimate Ears Pro
Location: Remote/Hybrid (with opportunities for travel)
LI-SN1
Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.
Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don't meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!
We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can't wait to tell you more about them being that there are too many to list here and they vary based on location.
All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible.
