Customer Service Representative - Industrial Distribution

SunSource • Farmington Hills, MI • 5h ago

Electro-Matic, a SunSource company, has helped transform American industry by supplying automation components and solutions to leading U.S. manufacturers. Today, Electro-Matic continues to leverage the value of emerging technologies by developing practical applications for industrial, commercial, and retail markets. As a technology company, we help our customers enjoy the benefit of a supplier partner intently focused on delivering strong value-for-value relationships while turning innovation into value. www.electo-matic.com The Customer Service Representative provides high-quality support to both internal and external customers by leveraging a strong working knowledge of our ERP system and collaborating closely with sales, accounting, and operations teams. This role is critical to ensuring accurate order processing, responsive customer communication, and overall customer satisfaction.

Essential Functions

Process customer orders, order changes, and returns in accordance with established policies and procedures

Perform contract review and ensure compliance with customer requirements

Prepare customer quotations and apply appropriate pricing

Respond to customer inquiries related to pricing, product availability, order status, and general account information

Maintain accurate ERP data, including part numbers, pricing, and item descriptions

Proactively follow up on customer orders by coordinating and expediting materials to meet delivery requirements

Support rush orders with an understanding of accounts receivable, shipping requirements, and supplier cutoff times

Understand and apply pricing matrices for assigned customer accounts

Identify materials eligible for return and independently research credit opportunities

Collaborate with outside sales representatives to resolve customer challenges and meet delivery expectations

Partner with Accounting to resolve disputed sales orders

Complete assigned departmental projects and process improvement initiatives

Experience, Education and Skills

HS Diploma or equivalent

Associate or technical degree preferred

2+ years of relevant customer service experience in a professional or technical environment

Customer service / inside sales experience within industrial distribution / manufacturing is preferred

Strong written and verbal communication skills

Excellent organizational, planning, and problem-solving abilities

High attention to detail with the ability to manage multiple priorities

Proficiency in Microsoft Office (Word, Excel, PowerPoint)

Working knowledge of ERP /CRM systems (required), experience with Epicor Prophet 21 (P21) is a great plus!

Ability to read and interpret procedures and product documentation

Strong interpersonal skills and ability to work effectively across departments

Occasional travel may be required for training purposes

Work Environment / Physical Requirements

Office-based position with moderate noise levels (voices, office equipment, foot traffic)

Regular interaction with customers, sales representatives, and internal departments

Ability to sit for extended periods

Frequent use of hands and arms for computer and desk work

Ability to communicate verbally and listen effectively

Ability to lift up to 20 pounds

Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact to request reasonable accommodation. Only requests for accommodation

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