Inside Sales Manager - Merchant Services

Huntington National Bank • Detroit, MI • 9h ago

Description

Summary:

Responsible for managing a high-performing sales team that works closely with branches and business banking partners to execute on effective sales strategies that are focused on the regional/business banking channel and driving higher primacy in the customer base. This includes delivering revenue targets according to sales plan, providing accurate, timely and consistent sales reporting, coaching, developing, and motivating the sales staff, facilitating market meetings, driving client-deal closures, ensuring successful participation in the branch/business banking ecosystem at all management levels, maintaining policies and procedures according to audit guidelines and create new COI/referral partners, while supporting an environment of diversity and inclusion for peers and employees across the bank.

Duties and Responsibilities:

Build and manage a successful merchant/receivables sales team. This includes recruiting, hiring, coaching, and training/developing direct reports.

Accurately manage the customer relationship management (CRM) process for sales management (sales funnel, close rates, win/loss learnings, sales incentives) and drive merchant/receivable product primacy with regional bank lending and deposit customers.

Provide expertise in the payments (merchant/receivables) industry. Bring strong knowledge of merchant buying behavior and map sales process towards a high-win sales-experience.

Evangelize merchant/receivables product and cross-educate and train partners.

Forge partnerships with internal (specifically Regional/Business Banking teams) and external channel partners to grow sales.

Partner seamlessly with merchant product and service teams to create the best support system for our employees and clients.

Participate in regular DE&I and community activities at both the team and leadership level.

Drive high-growth client outcomes by focusing on/driving a positive client-sales experience, driving sales pipeline, and helping close deals, attending client and prospect meetings, as well as joint sales calls with direct reports.

Develop new channels for prospecting including centers of influence (COI) and referral partners. Source and onboard COI/referral partners to drive new sources of leads.

Performs other duties as assigned.

Basic Qualifications:

Bachelor's Degree

Minimum of 8 years proven successful sales management experience in financial institution, with an emphasis on the payments industry.

Preferred Qualifications:

Strong understanding of SMB and Business Banking client needs and payment processing solutions.

Ability to motivate and manage a high-performing sales team, a results-driven mindset with a focus on achieving and exceeding sales targets and proven success in achieving ambitious targets.

Expertise in virtual and in-person sales.

Strong solution-oriented mindset, with strong deal-closing skills and a customer-centric approach.

Excellent communication, presentation, negotiation, interpersonal skills and relationship-building skills.

Ability to multitask and juggle complex tasks efficiently within a fast-paced environment.

Utilize technology effectively to manage your workload and employee relationships.

Approach challenges creatively and find solutions that benefit both employees and the bank.

Experience with CRM software and sales analytics tools.

Thorough knowledge of various software programs including Word and Excel, Salesforce, and the ability to quickly learn additional systems/software.

Fluency in an additional language

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Yes

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Compensation Range:

The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. ?Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. ?In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

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