FIND YOUR FUTURE
We're excited about the potential people bring to our organization. You can grow your career here while enjoying first-class perks, benefits and a culture that fosters growth, innovation and collaboration.
Overview
The Account Coordinator will play a critical role within the Account Management team, serving as a key liaison between internal departments and external clients such as PBMs, health plans, employers, brokers, and other organizations. The Account Coordinator will demonstrate mastery of pharmacy workflow software to facilitate new patient referrals for a successful onboarding process. They will handle client inquiries or issues, support approved processes for new groups and ongoing success for existing groups, and execute account-specific strategies to ensure client satisfaction and retention. This position will work closely with the operations team and help to identify opportunities for process improvement and demonstrate strong understanding of client specific requirements.
Qualifications
High school diploma or GED required.
Three (3) years of experience in pharmacy or account coordination to include customer service and understanding of pharmacy workflow and patient experience required.
Strong organizational, problem-solving, process management, and analytical skills.
Ability to manage multiple priorities including communication flows, managing client portals, processing prescriptions, and facilitation of information to customers.
Strong verbal and written communication skills, with the ability to build effective working relationships across internal teams and external account managers.
Excellent computer skills including Microsoft Office and web-based applications.
Proven examples of displaying the Reliance Rx values: Collaborative, Accessible, Results-Oriented, Empowering, Supportive.
Essential Accountabilities
Support day-to-day prescription workflows to help retain existing business by ensuring timely processing and clear communication with internal teams and external contacts.
Provide dedicated account services in line with contractual obligations and service level agreements.
Coordinate onboarding and ongoing maintenance for new and existing accounts.
Oversee implementation of new or renewing customer accounts.
Tailor service and administrative support to meet individual client needs.
Collaborate with internal teams to meet client expectations and share relevant information.
Accurately intake and enter initial referrals. Log and escalate unresolved customer issues to appropriate team members.
Submit referral bids using appropriate business rates to support growth opportunities.
Identify and report recurring workflow issues to supervisors for process improvement.
Create, coordinate, and track service levels and performance guarantees for assigned clients.
Complete required assessments, including SDOH and payer-defined value cases.
Communicate and ensure compliance with internal policies and procedures and external regulations.
Offer proactive, operations-based solutions to exceed service expectations.
Maintain expertise in technical, strategic, regulatory, and operational areas relevant to the role.
Immigration or work visa sponsorship will not be provided for this position
Hiring Compensation Range: $23.50 - $25.00 hourly
Compensation may vary based on factors including but not limited to skills, education, location and experience.
In addition to base compensation, associates may be eligible for a scorecard incentive, full range of benefits and generous paid time off. The base salary range is subject to change and may be modified in the future.
As an Equal Opportunity / Affirmative Action Employer, Independent Health and its affiliates will not discriminate in its employment practices due to an applicant's race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship and immigration status, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. Click here (http://www.independenthealth.com/about/careers/additional-eeo-aap-information) for additional EEO/AAP or Reasonable Accommodation information.
Current Associates must apply internally via the Job Hub app.
The Independent Health Family of Companies, headquartered in Buffalo, NY, serves nearly 400,000 members and provides innovative health care products and benefits designed to engage consumers in their health and well-being. Established in 1980, our comprehensive portfolio includes Pharmacy Benefit Dimensions, Reliance Rx, Nova Healthcare Administrators, Care for You and the Independent Health Foundation.
Our culture sets us apart. Our core values drive who we are and the work we do. As a member of our family, you're part of something special, in your work and in the community.
We understand and appreciate that everyone has unique experiences, perspectives and identities which is why we pledge to create a safe space where all people and ideas are welcomed. We are here to continue learning and to generate important dialog.
We are committed to doing what matters most - reaching out, working together, and caring for our community. A healthy community benefits everyone who lives in it. You too can be part of making difference in the lives of others, together we achieve so much more. Please click here (http://www.independenthealth.com/about/community-report) to view our Community Reports.
Apply today and join us on the journey to a happier, healthier, and more inclusive community.
We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. An applicant for employment in need of an accommodation to participate in the application and recruitment process should contact Human Resources at: accommodations@independenthealth.com or Human Resources, 511 Farber Lakes Drive, Williamsville, NY 14221.
Please note, we do not accept unsolicited resumes. We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.
