Community Manager & ALL Office Staff

Maiker Housing Partners • Westminster, CO • 1h ago

Position Type Full Time Education Level High School Travel Percentage Negligible Job Category Real Estate Description The Community Manager 3 is responsible for full cycle property management job duties, including marketing and leasing, member management, regulatory compliance, financial management, reporting and data entry, and maintenance direction in coordination with the Regional Maintenance Supervisor. The Community Manager 3 completes these job duties or assigns to supervisors under their supervision and guidance.

The Community Manager 3 sets and meets goals and key performance indicators (KPIs), focused on NOI, occupancy, revenue, collection rate, member satisfaction, compliance requirements, employee satisfaction, cost savings initiatives, and response time to maximize property performance and support to members.

Properties aligned with the Property Rehabilitation Project have multi layers of funding that include HOME, Tax Credit, and Project Based Section 8 units. The Community Manager 3 manages larger, complex, layered subsidy communities, or manages portfolio initiatives that contribute to overall portfolio success such as training, cost savings pilot programs or compliance initiatives.

Essential Job Duties are performed with strict adherence to Maiker standards, policies, and procedures, and to local, State and Federal laws and regulations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Marketing and Leasing Develop and implement marketing plan and leasing plan for community Direct marketing and management of all housing rental applications Interview prospective members, perform verifications for Low Income Housing Tax Credit Program, HUD 4350.3 Occupancy Handbook, HOME, and Project Based Section 8 program Provide resources on schools, shopping, recreational facilities, public transportation Collect security deposits, complete paperwork outlining conditions/terms of occupancy Member Management Investigate member complaints, inspect vacated apartments to assess repairs or maintenance Resolve member complaints concerning other members or visitors Adhere to all laws relative to multi-family housing including Fair Housing Act and ADA Partner with Maiker's Family and Community Vitality (FCV) Team to create an environment of belonging and connection among community members Partner with Maiker's FCV Team to work towards housing stability for all community members Direct, plan and implement member events and office themes with Assistant Community Manager and Leasing Consultant Financial Management Assist Maiker to achieve goals of entire property management group and other departments Present recommendations to DPO/MPO as needed to better maximize property performance Prepare and submit all reports as required, including Monday Morning Reports, 4P reports, monthly financial reports, and market surveys Enter accurate and timely financial, community and member data into data management system Work with project development team and onsite renovations team In collaboration with Manager of Maintenance Operations, direct and coordinate activities of maintenance staff engaged in repairing plumbing or electrical malfunctions, painting apartments or buildings, and performing landscaping or gardening work Arrange for other site related services such as extermination or carpet cleaning Maintain and monitor "Make Ready Board" and Community Key Control system Survey exterior of community to ensure quality standards are met Staff Management Manage, direct and coordinate efforts of staff; Perform and supervise all functions of Assistant Community Manager and Leasing Consultant, as needed Monitor the final outcome of tasks delegated to community staff Adhere to and hold team accountable for Maiker Standards of Performance Provide frequent feedback and coaching, conduct annual performance review for direct reports

High School degree or equivalent education level ~5+ years of experience as a Community/Property Manager in Affordable Housing ~ Affordable housing program expertise ~5+ years of affordable housing leasing experience ~5+ years of management/supervisory experience ~ Experience with budgeting and property cost control and proactive budget management ~ Proficiency with MS Office Word, Excel, and Outlook ~ Working knowledge of Yardi Property Management software ~ Bilingual in Spanish/English preferred

Demonstrated success as a Community Manager 2 Excellent organizing and planning skills, with ability to manage multiple projects and priorities Excellent customer service skills Defines problems, collects data, establishes facts, and draws valid conclusions Manages for results, holds team accountable and provides resources and support Flexible and open to new ideas and responsibilities, handles pressure, adjusts to changing needs Regular computer use throughout the day, ability to sit for lengthy periods of time The employee is regularly exposed to outdoor weather conditions while performing their job

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