Senior Practice Director, Chronic Care Management

Teladoc Health Inc • Purchase, NY • 19h ago

Join the team leading the next evolution of virtual care. At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives. Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we're transforming how better health happens. Summary of PositionThe Senior Practice Director (SPD), Chronic Care Management, is responsible for the overall practice operations of Chronic Care services. This role supports the strategic execution of Chronic Care Management (CCM) service line initiatives, including leadership and individual contributions over its people and processes. Through collaboration with various departments across Integrated Care Delivery, Product and Engineering, Marketing, Sales, Client Success, Client Implementation, Data Science, and Analytics, the SPD is responsible for timely delivery of CCM business objectives, addressing barriers that may inhibit successful execution of the service, identify and driving proactive solutions to position the long-term success of the CCM program and organizational goals. The Senior Practice Director drives capabilities and processes supporting growth of the product by partnering with cross functional leadership on strategic initiatives geared toward improving market position, operational efficiency, patient experience, and clinical outcomes. This role requires decision making that will materially affect the overall division and the organization's financial objectives, performance objectives, and strategic results. Essential Duties and Responsibilities Operational Management: 50% Oversee the daily operations of the virtual healthcare team (including health coaches, registered dieticians, nutritionists, nurses, medical assistants, and other support personnel) to ensure efficiency and effectiveness. Provide active leadership to the operations team by fostering accountability, professionalism, and collaboration both intra and interdepartmentally. Design and maintain performance tools and reporting systems to track key metrics. Analyze data trends to assess operational effectiveness, identify gaps, and recommend strategies for continuous improvement. Advance operational business design to continually improve the products and services offered to patients. Collaborate in the development and execution of strategic plans that drive practice growth, strengthen financial performance, and elevate service quality. Staff Management: 25% Recruit, onboard, and develop staff to build and sustain a high-performing team. Provide ongoing coaching and performance management to ensure team success. Provide leadership and support to staff, ensuring adherence to best practices, compliance and regulatory requirements. Develops and complies with appropriate policies to be evaluated and maintained. Stakeholder and Service Line Management: 25% Collaborate with the Service Line General Manager and internal teams to support growth of the product and continuous improvement initiatives. Foster a positive work environment through proactive communication and problem-solving. Lead cross-functional projects from initiation to completion, ensuring timelines, budgets, and quality standards are met. Drive standardization of processes and communications to ensure alignment with departmental goals with broader organizational impact. Promote innovation to improve workflows and successful CCM delivery. Monitor financial performance and implement corrective actions as needed. Other duties, as needed. The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs. Supervisory ResponsibilitiesYes Qualifications Expected for Position Master's Degree preferred

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