Customer Service Associate, Parts Orders - The Toro Company
Who Are We?
With roots dating back to 1914, The Toro Company was built on a tradition of quality and caring relationships. Today, the company is a leading worldwide provider of innovative solutions for the outdoor environment including turf and landscape maintenance, snow and ice management, underground utility construction, rental and specialty construction, and irrigation and outdoor lighting solutions. Through a strong network of professional distributors, dealers, rental stores and retailers in more than 125 countries, we proudly offer a wide range of products across a family of global brands to help golf courses, professional contractors, underground construction professionals, groundskeepers, agricultural growers, rental companies, government and educational institutions, and homeowners - in addition to many leading sports venues and historic sites around the world.
Your Opportunity:
The CSA-Parts Orders will provide frontline customer service and support for internal and external customers through order entry, order maintenance, order inquiries, and related problem research and resolution. The role provides technical assistance and providing information regarding part identification, availability and pricing with the use of various software and documented procedures. CSA's demonstrate high standards of professional conduct with all internal and external customers; and is responsible for managing other critical assigned tasks that impact and support the daily operation of the Parts department as well as other related areas within the organization.
Sponsorship:
Applicants must be legally authorized to work in the United States. We are unable to sponsor or take over sponsorship of a school/employment or any other visa, regardless of expiration date, now or in the future.
Work Location:
This opportunity is based out of Bloomington, MN international headquarters.
The current team works 5-days on-site; however will consider a hybrid schedule of 3 days on campus, 2 optional remote days from a home office.
What Will You Do? Key Responsibilities:
In order to grow and build a successful career with The Toro Company, you will be responsible for:
Handle incoming calls and other communications. Provide accurate information and support to dealers, distributors, mass retailers, consumers and other departments regarding, order status, order inquiries and changes, order tracking, shipment issues, and policy questions.
Responsible for handling incoming orders, logging 100% of contacts in the Salesforce CRM system, and processing returns and credits.
Provide technical frontline support to dealers, distributors, mass retailers, consumers, third-party providers and other departments regarding part identification, pricing, part availability, part research, and internal part issues.
Assist in determining product and interchangeability requirements.
Make sound decisions to resolve any issues and/or problems related to phone calls, emails, faxes and electronic orders by utilizing available resources such as internal and external personnel, software programs, documented procedures, and all reference materials to ensure customer satisfaction.
Provide daily departmental support by managing the following: divisional marketing programs, distributor/dealer account maintenance, system order exceptions monitoring and resolution, order expediting, claims and part return processing, electronic order administration (EDI, EDN, OMS), inventory allocation checks, cross referenced parts maintenance, and multiple reporting functions. (Excel, Access, SAP, DPE). Analyzes and adjusts work procedures for maximum efficiency.
Additional duties and projects as assigned; most commonly assigned include dealer closeouts, online store administration, Toro employee parts sales, Engineering and in-house orders, and third-party escalated case handling utilizing SalesForce software.
Job Title:
The job title will be based on academic and prior years of experience.
Level I: Minimum of 2 years customer service experience.
Level II: Minimum of 3 years customer service experience plus mechanical aptitude and ability to handle large work loads.
What Do You Need?
To be considered for this role, an individual should meet the following minimal requirements:
High school education or GED required.
Strong data entry and system navigation skills required, with proficiency in Microsoft Office programs.
Excellent written and verbal communication skills to effectively and diplomatically interact with and manage customer needs via phone, email and face to face (internal and external). Tactful in conflict resolution situations. Ability to manage large workload utilizing mutli-tasking, prioritization and organizing skills. Must be able to work effectively in high pressure situations in a fast paced environment.
Must be punctual and demonstrate reliable attendance to support the team and customers. Ability to make a valuable contribution to team objectives.
Aptitude to learn rapidly and adapt quickly to changing situations.
Ability to cross train in a variety of duties and develop and maintain procedure documentation.
Preferred Qualifications:
Bachelor's degree preferred
Prior demonstrated success with SAP software.
Mechanical experience and/or proficiency in reading drawings and schematics a plus.
Job Dimensions:
Support the Toro divisions as primary contact for multiple accounts. Typical office environment as it pertains to lighting, temperature, and noise level when in administrative / operations offices.
Dexterity of hands and fingers to operate a computer keyboard and mouse, and to handle other computer components.
What Can We Give You?
At The Toro Company, we are always working to make sure our employees know just how valued they are. In addition to a competitive salary, an affordable and top-tier medical/dental/vision plan, 401k, and many other great benefits -?The Toro company offers employees at our Bloomington, MN HQ location a variety of perks, including:
Dress for your day - We know you're more productive when you're comfortable, which is why TTC employees are encouraged to take advantage of our casual, corporate environment.
Food - Take advantage of our onsite café, which serves both breakfast and lunch. With a Caribou Coffee attached, you can grab a snack and a coffee at any time during your day.
Wellness - The Toro Company's HQ offers complimentary use of our onsite fitness facility to employees. In addition to physical well-being, TTC offers a variety of mental health and financial health resources to all employees.
Volunteerism - The Toro Company is proud to provide employees 20 hours of paid time to volunteer` in the community.
Summer Hours - Enjoy a flexible schedule during the summer! By working a little more during the first few days of the week, TTC employees at our Bloomington HQ are able to start their weekends early and leave by noon on Friday.
Competitive Salary - A reasonable salary estimate is $18.39-$24.50 for this opportunity. The pay range takes into account skills, experience, education, and location. It is not common to be hired at or near the top of the range; compensation decisions are dependent on the facts and circumstances of each case. Cash compensation is one piece of our competitive total rewards package. If you need to, you can access your pay early with Daily Pay.
At The Toro Company, we are committed to fostering a secure and trustworthy recruitment experience for our applicants. Recruitment fraud is a growing concern for job seekers, so please be aware that throughout our recruitment process, you'll never be required to pay any fees or disclose personal financial details when applying to TTC opportunities. All legitimate job opportunities must be applied for directly through our official careers page at jobs.thetorocompany.com or via Workday, our applicant tracking system.
The Toro Company is an Equal Opportunity Employer. We consider all qualified applicants based on merit and do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non-merit factors. We are committed to creating a welcoming environment for all employees.
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