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Collections Specialist - In Office

TEKsystems • Midvale, UT • 16h ago

Collections Specialist

Location: Salt Lake City, UT (On-Site)

Pay: $18-$21/hr

Schedule: Mon-Fri or Tue-Sat, 9:30 AM-6:00 PM

Contract Length: 12 months (with potential extension)

About the Company

Our client is a well-established financial institution known for innovation, customer service, and strong community presence. This team operates out of a modern, energy-efficient facility designed to support productivity, collaboration, and employee wellness, including on-site amenities, natural lighting, and convenient transit access.

What We're Looking For

We're seeking motivated candidates with strong customer service backgrounds who are confident on the phone, comfortable handling sensitive financial conversations, and capable of staying professional, clear, and firm when guiding customers through repayment solutions. Experience in collections, call centers, or banking is a strong plus.

Position Overview

In this role, you will contact customers regarding delinquent accounts, help resolve past-due balances, and ensure all interactions follow regulatory and compliance standards. This position is ideal for someone who enjoys problem-solving, negotiating, and supporting customers through financial challenges.

Key Responsibilities

Contact customers by phone regarding delinquent accounts and obtain commitment for payment or payment arrangements.

Update and document account information accurately in internal systems.

Follow established guidelines to determine appropriate collection remedies.

Develop and negotiate repayment schedules while explaining consequences of continued delinquency.

Perform skip tracing and due diligence to ensure compliance with federal regulations.

Adhere to the Fair Debt Collection Practices Act and state/federal bankruptcy laws.

Assist with additional assigned tasks as needed.

Qualifications

High school diploma or GED required.

Experience in collections, customer service, banking, or finance preferred.

Strong verbal communication skills and ability to be direct, clear, and professional.

Ability to handle challenging conversations with borrowers, attorneys, and third parties.

Solid negotiation, follow-up, and time-management skills.

Basic understanding of loans, credit cards, overdrafts, and general collection processes.

Proficiency with PC applications such as Excel and Word.

Knowledge of regulatory compliance is a plus.

Why You'll Love This Role

Work in a modern, sustainable on-site facility with amenities designed for comfort and productivity.

Join a team environment with opportunities to strengthen negotiation and financial operations skills.

Competitive pay and eligibility for a comprehensive benefits package (medical, dental, vision, 401(k), and more-eligibility requirements apply).

Job Type & Location

This is a Contract position based out of Midvale, UT.

Pay and Benefits

The pay range for this position is $18.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Midvale,UT.

Application Deadline

This position is anticipated to close on Jan 26, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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