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Technical Support Liaison / State Prog Admin Tech Spec

State of Minnesota • Saint Paul, MN • 2h ago

Working Title: Technical Support Liaison / State Prog Admin Tech Spec

Job Class: State Program Administrator, Technical Specialist

Agency: Children Youth & Families Dept

Job ID : 91481

Location : St. Paul

Telework Eligible : Yes

Full/Part Time : Full-Time

Regular/Temporary : Unlimited

Who May Apply : Open to all qualified job seekers. This vacancy is open for bids and for all qualified job seekers simultaneously. Bidders will be considered through 1/22/2026 date. Please note that to be considered a bidder, you must be a permanent, non-probationary DCYF employee in the same job classification as the position posted.

Date Posted : 01/16/2026

Closing Date : 01/23/2026

Hiring Agency/Seniority Unit : Children Youth & Families Dept / DCYF Central Office AFSCME

Division/Unit : DCYF/EAESD Office Services

Work Shift: Day Shift

Work Hours : 8:00 am - 4:30 pm

Days of Work : Monday - Friday

Travel Required : No

Salary Range: $23.61 - $33.28 / hourly; $49,297 - $69,488 / annually

Classified Status : Classified

Bargaining Unit/Union : 207 - Technical/AFSCME

Work Area : G

FLSA Status : Nonexempt

Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The Department of Children, Youth, and Families is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DCYF does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

* Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) (Within Minnesota or neighboring states) and flexible hours options are available. The incumbent will be required to work in the office for at least 50% of the scheduled days. This position carries on-site responsibilities which may require working in the office beyond the minimum expectations set forth in the Telework Policy.

This position exists to provide division-wide technical support liaison duties and act as the Division's SharePoint Site Administrator. In addition, they provide key high level administrative support activities for division leadership team and serve as office and administrative back up support for division staff. The incumbent also supports staff members with technology issues and assisting with access to collaborations tools, hybrid meetings, and business systems.

Responsibilities include:

Providetechnicalsupport to the division

CommunicationssupportandSharePointadministration

Provideofficeandadministrativesupport for division

Processtheonboardingofnewemployees and the offboarding of departing employees

Otherdutiesasassigned *Duties are varied and may change depending on division priorities.

Minimum Qualifications

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month, day and year for each job held.

Two (2) years of experience working with telecommunications, computer hardware, software and providing technical computer support. Experience must demonstrate:

Supporting and assisting administration staff with standard computer applications including Microsoft Office Suite, Outlook and SharePoint and other business-related applications.

Various technical support duties, policies and procedures.

Managing data collection systems, forms, procedures and reports related to IT activities.

Managing and supporting division-wide data, user access, and reporting process.

Providing videoconference and webinar support to business areas.

Providing support procuring and installing IT and telecommunications equipment.

Preferred Qualifications

PC hardware troubleshooting and maintenance along with software support and deployment strategies.

Instructional design methodologies and techniques.

Experience using advanced Microsoft Office products including, Access, Excel, Outlook, Word, PowerPoint, SharePoint; Adobe Acrobat Professional.

Experience supporting learning or business systems, including user access and operational support.

WC3 and ADA accessibility standards.

Provide backup TSL services to administration.

Variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

It is the policy of the Department of Children, Youth, and Families that the individual selected for this position successfully complete a background investigation prior to employment, that may include the following components:

Reference check

Criminal Background check

Fingerprinting check (MNJIS/CJIS)

Driver's License Check

Personnel File Review: all current and former public sector employees

Additional assessment may be required during the interview process

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.

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