Regional Liaison

Tempus Unlimited Inc. • Pittsburgh, PA • 3h ago

Position Title: Regional Liaison
Location: Pittsburgh, PA 15218, USA
Requisition Number: Req Job Description Tempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities to live as independently as possible in the least restrictive environment. The agency, through its programs and services, encourages the inclusion of people with disabilities into the mainstream of society, including social, recreational, family and work activities.

The Regional Liaison will work with walk-in traffic, as well as provide customer service (phones) at an assigned region. The primary responsibilities are assisting participants and DCWs with inquiries: enrollment and documentation related to the overall Pennsylvania Community HealthChoices Participant-Directed Services program. The Regional Liaison will also be trained and capable of providing training and support for the Tempus Electronic Visit Verification (EVV) solution.

Essential Functions

Act as a liaison between Participants and/or DCWs and Tempus
Respond to Participant and/or DCW inquiries and complaints
Provide in-person assistance, either scheduled or ad-hoc, related to F/EA documentation or program related questions
Help resolve inaccuracies or discrepancies related to reporting of time worked
Work with applicable parties to address and resolve DCW payment issues
Respond to issues that have been escalated by Participants and/or DCWs.
Assure ongoing compliance with Tempus quality and FMS contract requirements.
Must report all suspected incidents of Fraud, Waste, and Abuse to appropriate reporting authority.

Competencies

Professional, friendly & understanding personality
Punctuality and dependability
Ability to work efficiently as a team player as well as individually with minimal direction
Competent with data entry and basic formula understanding and application
Self-motivation
Ability to consistently maintain and build positive working relationships
Excellent organizational skills
Ability to multi-task and meet deadlines
Fluency in Spanish or other languages a plus
Familiarity with office machines, equipment and software
Ability to respect and maintain confidentiality
Attention to accuracy and detail
Strong interpersonal and analytical skills
Experience with Excel and Spreadsheets

Preferred Experience

Proficiency in Microsoft Office software
Call Center and customer service experience highly preferred
Bilingual a plus

Required Education

High School Diploma

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Travel

Some travel may be required for this position. Must have a valid driver's license and reliable vehicle to travel within assigned service area.

Other Duties

Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits

Tempus Unlimited offers great benefits that foster a happy fulfilling human work experience. We also have an array of growth opportunities for our employees to develop your career and enhance your experience.

Sign on bonus
Referral bonus
Work/Life Balance - flexible work schedules
Paid time off - 25 days per year for full time staff
14 paid Holidays
Tempus Wellness - Medical, Dental, Dependent Care Reimbursement, FSA and HSA
Basic Life, Short Term and Long-Term Disability
On-site gym (Stoughton Location) and wellness initiatives
Annual Reviews with merit-based increases
Employee Recognition Program
Financial Wellness - 403(b) Retirement Plan with matching
Continuing Education, Training and Advancement opportunities

Work Authorization/Security Clearance

All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts.

EEO Statement

Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Job Family: Associate
Job Function: Non-Supervisor
Pay Type: Hourly
Hiring Rate: 21 USD
Travel Required: Yes

Compensation details: 21-21 Hourly Wage

PIeb-3640

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