Healthcare Customer Service

TEKsystems • Kalamazoo, MI • 1h ago

About the Role

We are seeking a Customer Service Specialist to join our Kalamazoo location. This role supports patients, clinicians, and referral partners by ensuring a smooth front-end process-from equipment education to order accuracy and insurance coordination.

This is a hands-on, patient-facing role that requires strong communication skills, empathy, and the ability to learn medical equipment (training provided). If you enjoy working directly with customers and want to grow in the medical field, this is a great opportunity.

Schedule: Monday-Friday, 8:00 AM-5:00 PM (1-hour lunch)

Key Responsibilities

Handle inbound and outbound calls and emails in a professional, timely manner

Provide one-on-one support to patients, explaining medical equipment, how it works, troubleshooting, and usage guidance

Educate patients on insurance coverage, financial responsibility, and documentation requirements

Review, verify, and process patient referrals

Create orders, schedule patients for equipment delivery, and coordinate logistics

Route calls to appropriate teams and follow up on open inquiries

Maintain accurate documentation in internal systems

Required Qualifications

1-3 years of Customer Service or Administrative experience (Must be in an office, medical, or insurance setting)

Experience working one-on-one with customers/patients

Ability to communicate confidently and clearly

Strong attention to detail and ability to understand technical equipment

Empathy, patience, and strong customer-focused mindset

Ability to lift 50 lbs and assist a patient into a seated position

High School Diploma or equivalent

On-Call Requirements (After Direct Hire Conversion)

Once brought on directly:

On-call every 6 weekends (Sat & Sun, 9 AM-6 PM)

No weeknight on-call at this location

Work remotely during on-call days

Log time spent on calls and receive hourly pay + time-and-a-half

Weekend stipend: $50

Holiday stipend: $100

Stipends paid even if no calls come in

Training & Development

Hands-on training with management

Approximately 1 month to reach full independence

Training includes learning medical equipment and internal software systems

Ongoing learning and advancement opportunities

Work Environment

Onsite at the Kalamazoo office

Business casual or scrubs; closed-toe shoes required

Fun, collaborative environment-team seeks a friendly, positive personality

Job Type & Location

This is a Contract to Hire position based out of Kalamazoo, MI.

Pay and Benefits

The pay range for this position is $19.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Kalamazoo,MI.

Application Deadline

This position is anticipated to close on Jan 30, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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