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IAD Customer Service Baggage Drop Agent

ABM Industries • Washington, DC • 1h ago

Overview

Title: IAD Customer Service - Baggage Drop Agent - Vendor Behind Counter (VBC)

Pay Rate: 18.13 per hour

Location: Dulles International Airport

Job Classification: Full-Time, Non-Exempt

Shift: Your work schedule (shift) will depend on what the company needs and which shifts are available when you finish onboarding.

04:00 AM - 12:30 PM

05:00 AM - 13:30 PM

The Customer Service - Baggage Drop Agent also known as Vendor Behind Counter (VBC) assists airline passengers by verifying government-issued identification, issuing passenger baggage tags, and moving such baggage to the client conveyor belt system.

Basic Qualifications:

Must be 18 years of age or older

No high school diploma, GED, or college degree required

Preferred Qualifications:

One (1) year of customer service or similar work experience preferred

Specific Duties/Essential Job Functions : (Other duties may be assigned)

Meet and greet airline customers in a positive and friendly manner.

Move stanchions for optimal line queue management.

Verify government-issued photo identification and /or authorization to ensure only authorized access to the concourse.

Issue customer baggage tags and place such tags on checked baggage.

Move tagged baggage to the client conveyor belt system.

Comply with all safety, security, compliance, and quality standards and employees must also adhere to all hazardous materials handling requirements.

Maintain a clean and safe work area at all times.

Miscellaneous duties as assigned.

Physical Demands:

The individual may be required to stand and walk for 2/3 or more of the work shift.

Individuals may be required to talk, hear, and use hands to handle or feel, for 2/3 or more of the work shift.

Individuals may be required to periodically lift 75 pounds or more for up to 2/3 of the work shift

Work Environment:

The work environment has a moderate noise level.

Language Skills:

Ability to communicate effectively in the English language.

Ability to read and interpret documents such as government-issued identification items, safety rules, operating and procedure manuals, and employee handbooks.

Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.

Math Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimal

Reasoning Ability :

Ability to apply common sense understanding in order to carry out instructions furnished in written, oral, or diagram form.

Ability to deal with problems involving several concrete variables in standardized situations.

General Company Requirements:

Employees must comply with the Company's uniform and grooming standards and must wear his or her SIDA badge/Airport ID at all times.

Employees must comply with all guidelines and policies set forth in ABM Aviation's Employee Handbook. These policies include, but are not limited to, the Company's Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy

Experience:

Previous airport, baggage handling, warehouse, or porter experience preferred.

Overall:

Must be 18 years of age or older.

Must be willing to work on assigned schedule, which includes weekends.

Must meet all requirements to receive required airport SIDA badge, and Customs Seal (if applicable), including successful completion of a background check and ten-year work history.

MUST have the following three documents with yo for the SIDA Badge Application CBP purposes in case we move you forward for the next steps:

SSN

Identification with Current Address (Choose one)**

State ID

Driver's License

Citizenship Verification (Choose one)**

US Citizens: US Passport or US Birth Certificate/Naturalization

Foreign Nationals: Green Card or Employment Authorization Document (EAD)

EAD Categories ineligible for SIDA security clearance: A10, A11, C08, C10 (see recruiter for more information)

ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Front Line Team Members (https://wpe-media.abm.com/wp-content/uploads/2025/ABM\2025\Employee\Benefits\Frontline\v2\English_9.5.24.pdf) | (Programa de Beneficios de ABM)

REQNUMBER: 141576

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

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