Customer Account Manager

Aaron's Inc • Danville, VA • 2d ago

Customer Accounts Manager

The salary range for this role is $15.00 to $15.75 per hour.* This position is also eligible for incentive pay based on performance.

Aaron's Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.

Skills for Success

Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential. Like all Aaron's team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments

Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy

Second up to the General Manager

Build authentic customer relationships to support customers in their ownership goals and drive sales

Manage the collections process by counseling customers to gain timely lease/merchandise renewals

Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements

Contact customers who have not renewed merchandise agreements

Maintain customers contact over the phone and through home visits

Update customers information and maintain accuracy

Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals

Clean and certify merchandise in the cleaning station for all merchandise personally returned

Complete and maintain weekly vehicle maintenance sheet and route sheets daily

Load, secure and protect product in company vehicle

Safely operate company vehicle

Assist the Sales Team as needed

Any other reasonable duties requested by management

Requirements

United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.

Must meet DOT requirements to obtain certification in required states (United States)

Ability to work schedule of hours varying from 8 am to 9 pm

Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly

Two years of college or two years of previous management experience preferred

High School diploma or equivalent preferred

Excellent interpersonal and communication skills

High energy with the ability to effectively perform all functions of the store and multitasking effectively

Proper telephone etiquette

Uphold the Aaron's Brand and protect company assets

Maintain a professional appearance

Proficient computer skills

Aaron's Total Rewards

Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:

Paid time off, including vacation days, sick days, and holidays

Medical, dental and vision insurance

401(k) plan with contribution matching

*_ Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting . We may ultimately pay more or less than the posted range, and the range may be modified in the future . _An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

**Benefits vary based on full-time and part-time employment status.

Similar Jobs

Customer Service Associate

Walgreens • Eden, NC • 6d ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

6d ago

Go to Apply

Security Officer - Manufacturing Patrol

Allied Universal • Danville, VA • 1w ago

Management & Administrative

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you wil...

1w ago

Go to Apply

Sales Manager

Aaron's Inc • Danville, VA • 2w ago

Management & Administrative

Sales Manager The salary range for this role is $14.25 to $15.00 per hour.* This position is also eligible for incentive pay based on performance. Sales Managers Grow Our Business You'll never be bored in this role - and...

2w ago

Go to Apply

Arby's Team Member

Pilot Company • Danville, VA • 7h ago

Retail & Hospitality

Company Description Pay Rates Starting between: $12.80 - $17.35 / hour Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are th...

7h ago

Go to Apply

Truck Driver CDL A Yard No Touch

Ryder System • Danville, VA • 12h ago

Trucking & Construction

Position Description Ryder is hiring a Class A CDL Truck Driver in Danville, Virginia - offering weekly pay, excellent benefits, and a driving career you can feel good about. For more info Call Jenny or Text "Danville"to...

12h ago

Go to Apply

Physical Therapist, (PT) - Home Health Visits

BAYADA Home Health Care • Yanceyville, NC • 3d ago

Hospital & Medical

$5,000 SIGN ON BONUS!! BAYADA Home Health Care is currently seeking a Physical Therapist, PT, for a full time opportunity performing home health visits for our Person County Visits office . This position will be providin...

3d ago

Go to Apply

(USA) Personal Shopper - Sam's

Walmart • Danville, VA • 3d ago

Position Summary... What you'll do... Develops and supports Membership by providing information on Membership benefits promoting the value of Company products and services processing Memberships upgrades and credit accou...

3d ago

Go to Apply

Truck Driver CDL A Yard

Ryder System • Danville, VA • 3d ago

Trucking & Construction

Position Description Immediate opening for a SOLO Class A CDL Truck Driver and we want the right Trucker to join us at Ryder in Danville, VA For more info call Charlie or text "Danville Yard" to 615-983-3937 https://Ryde...

3d ago

Go to Apply

Nurse Supervisor

Novant Health Rehabilitation Hospital, an affiliate of Encompass Health • Eden, NC • 3d ago

Hospital & Medical Sponsored

Nurse Supervisor Career Opportunity Seeking an individual to fill FT Nights position Leading with Heart: Your Journey Starts Here Seeking a career that's both personally enriching and professionally rewarding, close to h...

3d ago

Go to Apply

RN Supervisor- Full Time

Novant Health Rehabilitation Hospital, an affiliate of Encompass Health • Eden, NC • 3d ago