Position Summary...
Sam's Club is accelerating the future of the Member experience - and we're looking for a transformational leader who can turn complex signals into bold strategic action. As the Group Director of Experience Insights & Transformation, you will guide the enterprise in understanding the Member journey, shaping predictive strategies, and investing where the next 100 clubs will grow. You'll connect data science, business strategy, and marketing into one cohesive vision that drives multi-channel engagement, informs P&L decisions, and elevates the Member experience at scale.
This role is ideal for someone who is incredibly smart, fast-learning, and able to translate complexity into clarity - a leader who can go head-to-head with top data scientists, influence officers, and turn insights into enterprise-wide transformation.
What you'll do...
What You'll Do
Set the enterprise roadmap by converting cross-functional insights into predictive strategies that shape Member experience, operational decisions, and marketing campaigns,.
Lead multidimensional data science and analytics , overseeing the models, algorithms, tools, and data governance structures that power strategic decisions across Membership, Marketing, E2E, and MAP (Membership Access Platform).
Drive multi-channel engagement through advanced personalization, A/B testing, and data exploration - ensuring insights lead directly to profitable outcomes and measurable P&L impact.
Proto@type, test, and scale new approaches (NLP, ML, advanced modeling) that push the organization forward and modernize how Sam's Club learns from data.
Build and align cross-functional partnerships , ensuring insights influence officers' meetings, MSM, Trading, Board reviews, and enterprise priority settings.
Lead transformation initiatives that close operational gaps, identify new growth opportunities, and inform strategic resource allocation.
Develop and mentor a high-caliber analytics and insights team , elevating technical capabilities while fostering a culture of curiosity, continuous learning, and innovation.
Serve as an enterprise thought leader , advocating for the Member and ensuring all analytics functions stay aligned to strategic business priorities.
What You'll Bring
A transformation mindset and proven ability to turn disconnected data, insights, and business realities into an integrated, future-oriented strategy.
Exceptional data science literacy - strong enough to challenge and guide senior data scientists while still translating complex concepts into clear business actions.
The ability to be flexible as a business leader, data scientist, and marketing strategist with a Member first mindset.
Demonstrated experience developing predictive models, segmentation frameworks, and analytical systems that influence enterprise decisions.
A strong grasp of multi-channel Member journey analytics , digital platforms, and operational levers that drive engagement and growth.
Deep experience leading cross-functional efforts and influencing senior executives across large, complex organizations.
A track record of building teams, mentoring talent, and shaping high-performance cultures.
A passion for connecting insights to real-world outcomes - defining the metrics, comparing scenarios, and making bold, evidence-based decisions.
At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
-Health benefits include medical, vision and dental coverage
-Financial benefits include 401(k), stock purchase and company-paid life insurance
-Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices .
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Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart (https://one.walmart.com/) .
The annual salary range for this position is $195,000.00 - $370,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location).
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in Statistics, Economics, Analytics, Mathematics, Computer Science, Information Technology or related field and 8 years' experience in an analytics related field. Option 2: Master's degree in Statistics, Economics, Analytics, Mathematics, Computer Science, Information Technology or related field and 6 years' experience in an analytics related field. Option 3: 10 years' experience in an analytics or related field.
4 years' supervisory experience.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Data science, machine learning, optimization models, PhD in Machine Learning, Computer Science, Information Technology, Operations Research, Statistics, Applied Mathematics, Econometrics, Successful completion of one or more assessments in Python, Spark, Scala, or R, Supervisory, Using open source frameworks (for example, scikit learn, tensorflow, torch), We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.
Primary Location...
2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
