The Department of Transitional Assistance is seeking service-focused individuals for the position ofHuman Service Assistant (HSA). Our ideal candidate will provide written and/or oral interpretation and translation services to assist clients and complete administrative tasks in a well-organized, efficient manner. ------------------------------------------------------------------------ Duties and Responsibilities Provide interpretation and translation services by gathering information, providing instruction, and facilitating clear and accurate communication. Convey information and explain actions to clients with varying expectations, needs, cultures, and languages. Assist applicants and clients in completing and/or obtaining necessary verifications for eligibility determination. Facilitate customer service delivery by responding to inquiries and explaining basic department procedures. Inform and direct clients in the lobbies, waiting rooms, and self-service stations. Promote customer service delivery through document processing and management. Utilize Department systems and equipment and provide ongoing assistance and support to Social Workers. Stay current and up-to-date with self-service options, including but not limited to kiosks, scanning, DTA Connect, and mobile apps. Exchange information with internal and external contacts per existing department policies. Provide administrative support within the local office as assigned by the supervisor. Perform other duties as assigned in accordance with departmental policy. ------------------------------------------------------------------------ Required Qualifications Excellent written and oral communication skills. Excellent reading comprehension skills. Excellent listening skills, including the ability to ask questions to enhance communication and understanding. Strong interpersonal skills demonstrating the ability to work with diverse populations in multiple roles. Ability to handle multiple priorities in a fast-paced environment. Ability to manage high-stress situations professionally. Ability to understand and apply policies and regulations. Flexibility to respond to changing requirements and priorities. Strong organizational and time-management skills, including the ability to meet deadlines and handle multiple responsibilities. Ability to read, write, and converse in English and a second language. Two or more years of work experience involving written and oral translation duties in social work or social casework, claims adjudication, job placement, recruitment, employment counseling, or vocational/rehabilitation counseling. ------------------------------------------------------------------------ Preferred Qualifications Knowledge of specific local office procedures and requirements. Knowledge of changes in laws, regulations, programs, policies, procedures, specifications, and guidelines governing agency operations. Knowledge of modifications in the @types and uses of agency forms. High-level personal computer skills and familiarity with software options. ------------------------------------------------------------------------ Additional Information Note:Selected candidates must complete a language proficiency examination which will test reading comprehension, conversational ability, and writing skills in English and the specified second language. ------------------------------------------------------------------------ To Apply Please upload both a résumé and cover letter for this position. First consideration will be given to applicants who apply within the first 14 days. ------------------------------------------------------------------------ About the Department of Transitional Assistance The Department of Transitional Assistance (DTA) is the state agency responsible for administering public assistance programs to low-income residents of the Commonwealth. DTA is committed to providing a high level of service to all those in need. The mission of the Department is to assist and empower low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long-term economic self-sufficiency. DTA serves one out of every seven people in Massachusetts-including working families, children, elders, and people with disabilities. Our services include food and nutritional assistance, economic assistance, and employment support. Learn more at:www.mass.gov/dta ------------------------------------------------------------------------ Pre-Hire Process A criminal background check will be completed on the recommended candidate as required by the Executive Office of Health and Human Services. For more information, visit http://www.mass.gov/hhs/coriand click "Information for Job Applicants." Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website. If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete theReasonable Accommodation Online Request Form. For questions, contact the Executive Office of Health and Human Services Office of Human Resources at1-800-510-4122 (option #4). First consideration will be given to applicants who apply within the first 14 days. Minimum Entrance Requirements:None Required Work Experience:None Licenses:Based on assignment, travel may be required. Employees who elect to use a motor vehicle for travel must have a valid Massachusetts Driver's License or equivalent. ------------------------------------------------------------------------ /Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range./ Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job: Community and Social Services Organization: Department of Transitional Assistance Title: Human Service Assistant- Holyoke-Haitian Creole or Russian/Ukrainian Location: Massachusetts-Holyoke-100 Front Street Requisition ID: 2600004P
