Customer Service Specialist

Chart Industries • Windsor, CT • 17h ago

Location: Windsor, CT, United States, 06095

Company: Chart Industries

Ensuring Chart's Success...

Howden is a global engineering business who focuses on providing clients with industrial products that help multiple sectors improve their everyday processes. Howden's core focus is on providing quality solutions for air and gas handling, and have over a century of experiences in doing so.

What Will You Do?

Key Responsibilities, Accountabilities & Deliverables

Deliver customer service and support to end-users for all company products

Interact with customers to obtain, provide and process information in response to inquiries, concerns and requests about products and services

Prepare quotes for parts / service needs

Research required information using available resources

Follow standard processes and procedures

Identify and escalate priority issues per client specifications

Redirect problems to appropriate resource

Stay current with system information, changes and updates

Effectively manage large volume of customer interaction

Your Physical Work Environment Will Require...

Sitting for long periods of time

Walking throughout the office

Working on the computer for long periods of time

Your Experience Should Be...

High School Diploma or GED

Ability to obtain and maintain a proficient level of product/service/customer base knowledge.

Ease in establishing and maintaining productive relationships both internally and externally

Strong written and oral communication skills - an active listener with proven collaboration skills.

High competency w/ Microsoft Office Products: Word, Office, Excel, Powerpoint

Accomplished multi-tasker able to prioritize large volume of activity

Demonstrated technical know-how, analytical skills, and mechanical aptitude

Desirable

Experience with continuous improvement tools.

MRP / Baan business systems\

Our Benefits Package...

Medical, Dental, Vision & other

Chart Industries is an equal employment opportunity (EEO) employer and will not discriminate against any employee or applicants because of his or her race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age, national origin, disability, veteran status, military status, marital status, genetic information or any other reason prohibited by law. Additionally, it is and shall continue to be our policy to provide promotion and advancement opportunities in a non-discriminatory fashion.

Chart complies with applicable local, state, and federal statutes governing "equal employment opportunity" and nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation and training.

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