PC Support Intern

State of Massachusetts • Boston, MA • 1d ago

PROGRAM OVERVIEW The Massachusetts State Lottery Commission ("MSLC") Summer Internship Program provides emerging leaders with the opportunity to build a foundational understanding of career pathways in public service through experiential learning opportunities. Interns will participate in weekly professional development workshops, mentoring opportunities, and conclude the program with a final presentation to showcase the insights they've developed over the summer. JOB SUMMARY The PC Support Intern will assist the Lottery's IT Support/PC Software Specialist team in providing day-to-day technical support for Massachusetts State Lottery staff across multiple office locations. This role offers hands-on experience supporting end users, deploying devices, software installation, and working with enterprise tools such as ServiceNow and Microsoft Intune. ESSENTIAL FUNCTIONS Under supervision, the intern will: Provide first-level support for Lottery users via in-person, phone, and remote tools. Assist with troubleshooting basic issues on Windows PCs, Macs, and mobile devices (iPads/iPhones). Support device setup, software installation, and equipment deployment using standard procedures. Assist with Mobile Device Management (MDM) tasks using Microsoft Intune, including enrolling devices and confirming compliance/configuration. Help support printers and common peripherals. Create and update support tickets in ServiceNow, ensuring accurate documentation and follow-up. Assist with IT asset inventory tasks, including tracking device assignments and documenting equipment movement. May involve lifting and moving IT equipment such as laptops, monitors, and printers within reasonable limits (estimated 20-30 lbs). Perform administrative tasks and support reporting as needed. The intern will need to travel to work in any of the Lottery's six (6) office locations as needed. A valid driver's license will be required. SCHEDULE This is a full-time paid internship from June 1, 2026 - August 28, 2026. Program dates can be flexible based on the selected candidate's school schedule. This internship is primarily in-person and will be based out of the Dorchester office. Travel to other Lottery offices will be required as needed. Occasional remote work may be available based on assignment and supervisor approval. WHO WE ARE The mission of The Lottery is to: Secure the integrity of our games; Protect the well-being of our customers; Maximize revenues returned to the Commonwealth for the benefit of our cities and towns. Since selling its first ticket in 1972, the Mass Lottery has generated over $161 billion in revenues, awarded over $114 billion in prizes, returned over $34 billion in net profit to the Commonwealth for unrestricted local aid provided to cities and towns, and paid over $9.2 billion in commissions and bonuses to its statewide network of retailers. More information can be found on our website athttps://www.masslottery.com/. APPLICATION DEADLINE IS FEBRUARY 28, 2026. INTERVIEWS WILL BE SCHEDULED IN MARCH. PREFERRED QUALIFICATIONS Currently enrolled in a degree program or coursework related to Information Technology, Computer Science, Cybersecurity, or a related field, or equivalent hands-on experience. Familiarity with Windows 10/11 and general troubleshooting concepts; familiarity with MacOS is a plus. Interest in (or exposure to) enterprise tools such as ServiceNow and Microsoft Intune. Strong interpersonal skills with the ability to work with users ranging from beginner to advanced. Strong organizational skills, attention to detail, and ability to follow documented procedures. Dependability, punctuality, and willingness to learn in a team environment. Ability to maintain confidentiality and follow IT security standards. Please note that the Lottery will not consider family members of current employees as eligible for employment. Family members shall include an employee's spouse, brother, sister, children, stepchildren, parents, stepparents, sister/brother-in-law, daughter/son-in-law or an individual residing in an employee's household. The Massachusetts State Lottery Commission is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Job: Information Systems and Technology Organization: State Lottery Commission Title: *PC Support Intern Location: Massachusetts-Boston - 150 Mt. Vernon Street Requisition ID: 260000AF

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