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Customer Service Specialist

Danfoss • Baltimore, MD • 3h ago

Req ID: 47447

Job Location (Short): Baltimore, MD, USA

Employment Type: Full Time

Segment: Danfoss Climate Solutions Segment

Job Category: Sales

Work Location Type: Hybrid

The Impact You'll Make

As our Customer Service Specialist , you'll play a key role in delivering reliable, on-time solutions for customers with complex, high-volume project orders. You'll be the central point of coordination, ensuring that every detail is aligned so our customers can operate with confidence.

Your impact? Projects ship on time, customer disruptions are prevented, and long-term relationships are strengthened. Customers, sales teams, and internal partners rely on your ownership and attention to detail to keep critical orders moving forward.

You'll collaborate closely with Sales, Logistics, Manufacturing, Fulfillment, and Technical teams, taking ownership of project-based orders and helping us deliver a consistently strong customer experience.

Salary range: $50,000-$60,000

What You'll Be Doing

Own and manage complex customer project orders from entry through delivery, ensuring accuracy, completeness, and on-time shipment

Serve as the primary customer contact for order status, changes, RMAs, credits, and issue resolution

Coordinate cross-functionally with Sales, Manufacturing, Logistics, Fulfillment, and Technical teams to meet project deadlines and customer expectations

Use ERP systems to track orders, expedite shipments, resolve discrepancies, and maintain data integrity

Proactively communicate with customers and internal stakeholders to prevent delays, resolve issues early, and support key performance metrics

What We're Looking For

Experience in customer service, order management, or project coordination within a fast-paced business environment

Hands-on experience working with ERP systems (SAP strongly preferred; other large ERP systems acceptable)

Strong communication skills, with the ability to manage multiple stakeholders and priorities simultaneously

Ability to work independently while collaborating effectively across teams

A proactive, problem-solving mindset with strong attention to detail and ownership

What You'll Get from Us

We promote from within and support your learning with mentoring, training, and access to global opportunities.

You'll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.

We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.

You'll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they're worth asking about-we think they're pretty great.

Information at a Glance

Apply now

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.360 people, serving customers in more than 100 countries through a global footprint of 95 factories.

Apply now

Danfoss

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