Location: San Francisco, San Jose, Los Angeles, Seattle, Hoboken, NYC, Boston, Atlanta, Chicago, Dallas, Houston, McLean, Philadelphia
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We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
Title: FAAS Senior Manager - Integrated Finance Managed Services (IFMS) - IFMS Regional Delivery Executive
About the Role
The Regional Delivery Executive, will work with IFMS teams to ensure the delivery of IFMS services are established appropriately for the life of the contract, focusing on cross service and multi-solutions for our priority clients, the automation and leverage of technology & data to scale rather than people and driving a common platform for growth. They will drive standard delivery approach, execution to the SLAs and KPIs that our Client's request as well as the service delivery expectations of both internal and external shareholders whilst meeting engagement metrics.
Key Responsibilities
Lead and manage the team for the IFMS engagements.
Ensure client satisfaction through collaborative leadership and engagement across the firm.
Successfully manage the cost and margin expectations for the engagements, with remediation plans where applicable.
Manage a portfolio of IFMS accounts and drive industry standard delivery excellence methodologies across IFMS engagements.
Manage, Measure and ensure successful KPIs, SLAs and controls for the in-scope delivery are fulfilled. Remediate where necessary.
Managed issues and escalations across the delivery of the agreed services, collaborating and teaming to ensure the best of EY is made available to our clients. Manage corrective actions to maintain service excellence.
Identify lead resources in region to serve the account (e.g., controller and assistant controller role) as well as coordinate with scheduling the rest of the team.
Manage all aspect of quality on the engagements, external and internal.
Identify opportunities for process optimization and efficiency improvements to enhance overall quality of service delivery, including development and overseeing training and education.
Participate in pursuits to describe delivery capabilities across solutions.
Lead regular governance process to convey success/areas of improvement needed in MS delivery to Finance leadership.
Facilitate and drive resolution of issues between cross service line teams.
Reconciliation and tracking of items noted in the SoW to what is being delivered to the Client.
Oversee and manage consistent application of quality delivery standards across MS engagements.
Focus on client satisfaction by understanding their needs and expectations and aligning service delivery accordingly.
Achieve approved deal economics including significant performance of work performed offshore.
Report on service delivery performance to stakeholders, offering insights for continuous improvement.
Qualifications
10+ years of similar experience
Bachelor's degree with an MBA preferred
CPA licensed approved
Exceptional delivery leadership skills, ability to design, build, motivate and scale into an industrialized operation for the future.
Deep understanding of delivery centers for global organizations
Expertise in leveraging technology to enhance business outcomes and client experiences, particularly to scale
Mind-set of product / service delivery and drive continual innovation and improvements
Experience managing offshore resources and proven experience driving increased penetration rates
Experience of establishing & managing of complex arrangements such as alliances & joint ventures.
Experience of managing & transforming of businesses in complex organizations (e.g., multi-divisional, multi-geography).
Experience of designing & executing global delivery strategies for large scale managed services
Experience of working with multiple clients across variety of strategy and transformation consulting engagements; including organizational design, service delivery and cost reduction
Strong people leadership, both in managing a hierarchical organization and partnering skills in influencing and negotiating across organizations.
Executive presence and strong communications, facilitation, and presentation skills
Applies diplomacy, interpersonal skills, and conflict resolution. Shows versatility in understanding and working in culturally diverse environments
Possession of a strong personal code of ethics, including maintaining confidentiality
What we look for
We're interested in flexible professionals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. You'll also need the confidence to give professional advice and guidance to colleagues and clients from a diverse range of cultures, often with limited information - both verbally and in writing. If you're a fast learner, with strong influencing skills and a genuine passion for Finance and where Finance is heading, this role is for you.
What working at EY offers
We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical coverage. Plus, we offer:
Support and coaching from some of the most engaging colleagues around
Opportunities to develop new skills and progress your career
The freedom and flexibility to handle your role in a way that's right for you
About EY
As a global leader in assurance, tax, transaction and consulting services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
What we offer you
At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .
We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $146,700 to $335,100. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $176,000 to $380,800. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Are you ready to shape your future with confidence? Apply today.
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
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EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com .
