Installation Technician

KeenLogic • Washington, DC • 3h ago

Senior Installation Technician

KeenLogic is seeking to hire a Senior Installation Technician supporting the United States Senate on a multi-year Information Technology Support program, providing essential IT services to ensure continuity of operations across Senate offices. This contract spans six years beginning March 1, 2026 (two base years and four option years), offering long-term stability and growth.

Work will be performed on-site at Senate facilities in Washington, DC, and other approved Senate locations as required. This is a full-time position o?ering Fortune 500-level health/dental/vision, PTO, 401k, and Life Insurance.

Senior Installation Technicians provide on-site field support for Senate offices, including hardware installations, moves, replacements, and emergency repairs. This role requires strong technical skills and direct customer interaction.

Quali?cations

Must be able to pass a Senate background check and must be eligible for Senate?Office?building access

?6+ years of IT field support experience

Strong customer service skills.??

One of the following certifications: ITIL, Security+, HP, Apple,?Microsoft

Duties and Responsibilities

Provides on-site technical support at Senate state and field offices, including hardware installations, returns to stock (RTS), equipment replacements, and emergency repair services

Interfaces directly with Senators, staff, and authorized users, delivering professional, customer-focused support in a high-visibility environment

Installs, tests, maintains, and repairs equipment, integrated systems, subsystems, and approved software at Senate locations in accordance with established standards

Assembles, installs, and configures systems and equipment based on site assessments, floor plans, schematics, and technical documentation

Performs equipment upgrades, relocations, and removals, ensuring coordination with engineering changes and approved configurations

Provides instruction to users on proper equipment operation and basic troubleshooting as appropriate

Performs preventative maintenance and diagnostics to identify and resolve equipment issues and minimize downtime

Troubleshoots hardware and connectivity issues efficiently to restore service within established timeframes

Ensures accurate asset tagging, documentation, and inventory updates in accordance with Senate procedures

Coordinates with Help Desk, logistics, and technical teams to support deployments, office moves, and surge requirements

Adheres to security, safety, and compliance requirements while working on-site at Senate facilities

Maintains awareness of scheduled deployments, hardware refresh cycles, and emergency response procedures

Documents installation activities, configurations, and resolutions in the designated tracking systems

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