Administrative Assistant

Avenue Staffing Inc • Minneapolis, MN • 1h ago

Administrative Assistant (Navigator Participant Engagement): $24.41/HR Summary The primary purpose of this position is to support the daily administrative operations of the Section 8 Housing Choice Voucher (HCV) Program while also providing high quality customer service within organization s main lobby, by phone, or in written communication. The incumbent performs administrative and clerical support for the HCV Department and acts as a liaison with other departments, staff, and external customers, providing a high volume of participant engagement through direct contact and/or the HCV call center. Essential Duties and Responsibilities The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties and skills may be required and assigned, as needed. Strong customer service skills are required to assist a diverse array of participants, families and property managers via the front lobby, and via incoming phone calls and emails Serve as the face for the agency and welcome guests and program participants from the Executive Office, HCV, Leasing and Occupancy, and other departments. Be capable and comfortable interfacing with individuals with varying moods and emotional states. Identify trends in visitor concerns and track visitors who visit the front desk. Learn departmental paperwork and provide HCV participants with the correct paperwork to solve their situations, provides general referrals to housing partners, and identify and flag complicated cases for HCV managers to review. Mail support Manage daily mail-by printing, folding, and stamping (via postage meter) all outgoing mail. Work direction varies on a day-to-day basis. All activities must support organization s mission, vision, and values. Education and/or Experience High School Diploma or GED Certificate and a minimum of three (3) years of general customer service and administrative experience. An equivalent combination of education and experience may be considered.

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