Service Technician

Hiab USA, Inc. • Bensenville, IL • 3h ago

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13213285

You will be part of

Hiab offers a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you! We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities. Your talent, experience and passion may just be what we seek or need to shape the future of Hiab and our industry. We offer as well:

\$3000 SIGN ON Bonus!

Employees First way of life: all of us should experience Easiness,

Empowerment and Excellence every day at work

Comprehensive benefit package including; health, vision, dental,

voluntary life/disability insurance upon first day of employment

401k program with 6% company match

Personal time off and company-paid holidays

Opportunities for career growth and competitive salary commensurate

with experience

Paid training

Boot allowance

Company mentoring program

Tuition reimbursement for job-related continued education

Referral Program

You may also be provided with a company cell phone, laptop and/or

credit card, all to be used for the purpose of conducting company business

Purpose of the position

To perform service, (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on equipment, at assigned Hiab locations in line with Managers instructions. Responsible for contributing to productive customer relationships as well as following Best Practice in all administrative and technical activities.

Main tasks and responsibilities

Technical and product knowledge

Staying up to date with technical developments as shown in internal

service bulletins and following technical courses when instructed by District Service Manager applicable to equipment

Staying up to date with technical specifications of relevant

equipment

Managing the customer

Respond to Customer in a way instructed by the District Service

Manager to maximize customer satisfaction

Follow Hiab Customer Satisfaction Guidelines

Risk management

Protect self and others

Follow applicable safety rules, agreed working practices and

environmental requirements

Alert District Service Manager if equipment safety is jeopardized

due to any reason

Respect and protect Hiab and third party\'s property (tools,

vehicles, facilities, equipment) and business activities

Service process

Inspect, troubleshoot, report, plan and then conduct service or

repair as instructed by District Service Manager

Submit regular reports in the format specified by District Service

Manager

Keep adequate records and maintain documentation in line with agreed

standards

Commercial Awareness and Cost Effectiveness

Plan and manage time and resources for maximum benefit of Hiab and

the customer

Make judgements about the most cost effective and efficient approach

to providing service

Maintain documentation to ensure accurate invoicing to the customer

Manage and protect the security and traceability of spare parts

New business opportunities

Recognize sales opportunities and communicate to District Service

Manager

Continuous Improvement

Provide feedback to District Service Manager to support continuous

quality improvement

Participate in innovative thinking about ways to improve service

efficiency

Coach/tutor junior colleagues and trainees as necessary

Conduct self at all times in a way that promotes a positive image of

the Hiab brand and follow rules of the Quality System

And other duties, as assigned.

Accountabilities:

Ability to obtain and maintain a 1-year DOT Medical Card is required for this position

Mobile, adaptable and able to work in variable physical site conditions

Qualification from higher vocational school (below Graduate/BSc level) in at least one of the following: mechanical engineering, hydraulics, electrics and electronics or equivalent due to experience

Working technical knowledge related to all HIAB product lines e.g. Mechanicals, Hydraulics, Electrics, Electronics as required

Working knowledge of diesel engines and hydraulic drive systems

Fluent in local language and working knowledge of English, spoken and written

Operators licenses for all equipment used in line with local requirements

Maintain records in compliance with terms and conditions of agreements

Know, understa

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