Front Office Manager

CRESCENT HOSPITALITY CORP • Brookfield, WI • 11h ago

JOB REQUIREMENTS: Description At Crescent Hotels & Resorts, we are a
team of hospitality professionals that are deeply connected to & proud
of the exceptional experiences we provide for our guests. More than
that, we know our Associates are the shining stars of what we do! We
understand what it takes to be a part of something great. We will
encourage you to bring your true self to work every day, we will
celebrate you and we will cheer you on as you shine bright in your
career journey. Whether it be our health & wellness programs, best in
class learning and development or our travel discounts that \'feed your
inner explorer\', we work hard to create and deliver on what YOU need.
We are ready for you to start your journey with us where You Belong. We
Care. Shine Bright. The Courtyard/Residence Inn Complex is looking for
its next great team member to lead our Front Office team. We are
committed to providing you with: Highly competitive wages An exceptional
benefit plan for eligible associates & your family members 401K matching
program for eligible associates Flexible scheduling to allow you to
focus on what is important to you Discounts with our Crescent managed
properties in North America for you & your family members. Hotel Room
Discounts at Marriott properties worldwide. Here is what you will be
doing each day: The Front Office Manager oversees the Front Office
Operations to achieve customer satisfaction, quality service and
compliance with Corporate/Franchise policies and procedures while
meeting/exceeding financial goals. You will manage the Front Office Team
to include training, coaching and provide support. Communication with
all departments is key to ensure customer satisfaction. You will resolve
customer complaints, anticipate potential issues by reviewing and
monitoring complaints, operational issues, business flow and associates
performance to ensure high levels of customer satisfaction and quality
of service. Does this sound like you? You have a passion for our
industry set high expectations for customer service. You have at least 2
years of experience as a Front Office Manager in a Hotel, excellent
interpersonal, leadership and communication skills, you are excellent at
resolving challenges and dedicated to provide excellent service to our
guest. Marriott brand experience is a plus. Our differences are what
make us great: At Crescent Hotels & Resorts we strive to create a great
place to work where associates at all levels of our organization are
respected for their differences, just like the guests and owners we
serve. That\'s why we are dedicated to creating an environment... For
full info follow application link. EOE/AA/Disabled/Veterans Crescent
Hotels & Resorts is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. Crescent Hotels &
Resorts does not discriminate on the basis of disability, veteran status
or any other basis protected under federal, state or local laws.
*** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/C345318FA47E4AA4

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