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Front Desk Supervisor

Aloft Philadelphia Downtown • Philadelphia, PA • 11h ago

Opportunity: Front Desk Supervisor

Supervise front desk operations in accordance with established guest service, quality and sustainability standards.

Your Growth Path

Assistant Front Office Manager -- Front Office Manager -- Assistant General Manager

Your Focus

Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.

Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.

Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.

Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.

Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.

Perform bookkeeping activities such as balancing accounts and conducting audits.

Make and confirm reservations.

Promote Hersha Hospitality and brand-specific marketing programs.

Greet guests immediately upon arrival; register and assign guests to hotel rooms.

Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.

Compute bills, collect payments, handle cash, and make change for guests.

Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.

Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.

Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance.

Follow sustainability guidelines and practices related to HHM's EarthView program.

Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.

Perform other duties as requested by management.

Your Background and Skills

Associate's or Bachelor's degree preferred.

1 to 3 years of related experience.

Work Environment and Context

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2nd Shift Lead Replenisher

Simon & Schuster • Riverside, NJ • 1d ago

Retail & Hospitality

Simon & Schuster was named to Forbes magazine list of America's Best Mid-Size Employers 2022. Simon & Schuster is a global leader in general interest publishing, dedicated to providing the best in fiction and non...

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Signet Jewelers • Cherry Hill, NJ • 1d ago

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We have many opportunities available on our other career site pages. Click here ( https://www.signetjewelers.com/careers/ ) to link to our careers page! At Jared, we know that jewelry is more than a ring or pendant no ma...

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Banquet Cook III

Loews Hotels Inc • Philadelphia, PA • 1d ago

Retail & Hospitality

Reference #: R0080965 Located in the nation's first skyscraper, Loews Philadelphia Hotel combines living history with warm sophistication. The city's expanding skyline, vibrant arts scene and diverse atmosphere have tran...

1d ago

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Hilton • Philadelphia, PA • 1d ago

Retail & Hospitality

A Food and Beverage Attendant is responsible for preparing and replenishing food and beverage service in the Breakfast Restaurant in the hotel's continuing effort to deliver outstanding guest service and to maximize prof...

1d ago

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Maintenance Technician (Franchise)

Wyndham Hotels & Resorts • Philadelphia, PA • 1d ago

Retail & Hospitality

The franchised Wyndham location in Philadelphia, Pennsylvania is seeking a Maintenance Technician (Franchise) to join its team at the The Heid Lofts by Reside, a Wyndham Residence?. The Role The Maintenance Technician en...

1d ago

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