Community Sales Manager - Cleveland

KeyBank NA • Cleveland, OH • 1d ago

Location:
4910 Tiedeman Road, Brooklyn Ohio
Job Summary
The Regional Community Sales Manager reports to the Community Banking National Sales Leader and is responsible for the regional sales strategy to acquire and grow client relationships in the low to moderate income (LMI) communities and diverse market segments. Responsible for coaching Retail Community Center branch teams on the effective delivery of consumer banking products and financial literacy programs to prospective and existing Community Banking client segments, as well as identifying and engaging critical employer relationships for workplace banking opportunities.
This role also partners with Market Sales Leaders across the respective region to ensure a cohesive and consistent execution of Community Banking client acquisition, delivery of client focused products and services, and achievement of performance goals.
Responsibilities
Coach, develop, and motivate Community Center branch teams on how to effectively deliver consumer bank products, services and financial literacy programs to LMI communities and diverse market segments
Source critical employer relationships in defined markets and partner with branch teams to pitch and establish workplace banking relationships
Partner with Retail Market Sales Leaders to implement sales activities that drive Community Banking client acquisition and growth, which includes but is not limited to increasing deposits, net new and relationship households and share of wallet
Attracts and retains large workplace banking clients to grow financial literacy opportunities with diverse employee bases.
Partner with Retail Market Sales Leaders to inspect branch team behaviors and collaborate on performance management efforts, when applicable, to ensure consistent and effective delivery of Community Bank programs, products, services and financial literacy sessions
Provide literacy and financial coaching sessions within the retail branches as well as out in the communities across the respective region
Create formalized structure for community listening and feedback
Collaborate with Corporate Responsibility Officers to drive Community Reinvestment Act (CRA) improvement based on objectives and action items established by the Corporate Responsibility Line of Business
Research and fully understands competitors' strengths/weaknesses and product offerings/pricing
Meet or exceed established Community Banking client growth and relationship goals by ensuring the teams are using appropriate sales and service processes in all client interactions.This is accomplished through observational coaching sessions, joint sales calls and branch training sessions.
Builds trusting relationships with Retail Market Leaders and Community Center Branch teams to ensure that Community Banking focus is well integrated into the business
Actively participate and encourage participation in Community organizations to source business development opportunities and demonstrate Key's commitment to the local communities served
Share best practices with other Regional Community Sales Managers to foster an environment of continuous improvement
Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.
Education Qualifications
Bachelor's Degree or equivalent work experience (required)
Experience Qualifications
3+ years in sales management role or demonstrated ability to manage and coach sales teams to meet and exceed sales goals (required)
3+ years demonstrated sales and business development experience with proven results (required)
Tactical Skills
Proven com

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