JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

SUMMARY:

The role of the Import Specialist is to process and handle air and ocean import shipments for our customers, ensuring the highest quality standards and providing service solutions that meet or exceed our customers' requirements. An Import Specialist must ensure compliance with laws and regulations, as well as JAS Forwarding operating procedures. Within some JAS locations, this position may also be responsible for the completion of all custom house broker transactions and other government agency regulations in a timely manner.

ESSENTIAL FUNCTIONS:

Prepare, review and process appropriate documents (i.e. customers classification, commercials invoices, etc.) ensuring files contain all necessary copies, are accurate and in the proper sequence

Receive and track customer bookings/shipments, update client of shipment status/delays, dispatch for delivery, collect proof of delivery (POD), cost and invoice all files

Comply with all company business process guidelines

Bill/Invoice each file to the respective customers paying close attention to payment terms for the responsible party

Resolve and reconcile incorrect payables by working with vendors and overseas offices

Assist sales, department manager(s) and colleagues in compiling quotes

Provide accurate job costing forecasts ensuring all payables, receivables and accruals are set and properly managed per company rules and guidelines

Provide responsive customer service

Dispatch freight for delivery, maintain communication with trucker throughout delivery

Ability to recognize any changes in customers shipping down trends and report to Management

Ability to be cross trained and act as a back-up for any member of the team if necessary

To report on customer performance and identify any change in support

Promote compliance across the department/section

Ability to work through problems, but also recognize issues that may need to be communicated/escalated to management

Ensure all timely correspondence to customers

Other duties as requested

QUALIFICATIONS:

Minimum 3 years' experience handling imports (air and/or ocean) or combination of education and expertise required

Experience and knowledge regarding imports, compliance, rules and regulations preferred

Excellent organizational skills

Excellent Communication skills

Flexibility

Strong computer skills including Microsoft Office suite a plus

Detail oriented, able to multitask and meet deadlines

Able to work in a team and independently

Knowledge of US customs laws, practices and procedures

EDUCATION AND EXPERIENCE:

High School Diploma is a plus or GED required

Experience working in CargoWise (C1) is preferred

JAS Forwarding usa, Inc.

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